Customer Service Executive

3 months ago


Newbury, United Kingdom Novuna Full time

Do you enjoy helping people? Are you passionate about phenomenal customer experiences? Want to play a role in the electric vehicle revolution?

If your answer is 'yes' to all of these, keep reading.

Want to know a little about us?

At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why we're lighting the way in the electric vehicle revolution. From family cars to HGVs, we're helping customers of all kinds on their journey to carbon-free mobility.

We're proud to be a **Top 50 Inclusive employer**, and we're number 15 in **Glassdoor's Top 50 Employer** list.

What does the role involve?

Working as part of our Customer Service department, you'll receive **industry-leading training** through our Customer First programme and our** accredited EV (electric vehicle) Academy**. Working as part of a small team, you'll use your newly-gained knowledge and skills to delight customers whilst helping with a wide variety of queries and requests.

Our office is based in Newbury but we're passionate about the benefits of **hybrid working** so you'll be able to **work from home** up to 3 days per week once you've completed your training.

**Some of your key duties will include**:

- Liaising with specialist teams where needed

What are we looking for?

You're passionate about delighting your customers and get a real kick out of providing a good service. You've got an eye for detail and where possible, you enjoy taking ownership of queries to get them resolved.

Also, we're looking for the following:

- Friendly and helpful telephone manner
- Good written and verbal communication skills
- IT literate and comfortable learning new systems and processes
- Able to work on your initiative

What can we offer you?

At Novuna we take our people promise seriously. If you join us, you'll have a **chance to make a difference, opportunities to learn, and time to shine**.

In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:

- Flexible hybrid working
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

What's the next step?

Novuna is a consciously inclusive employer, and we encourage applicants from all backgrounds.

**#LI-Hybrid



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