Customer Relations Specialist

3 weeks ago


Peterborough, United Kingdom Coloplast Full time

**Location**:
Peterborough, GB

**Job Family**: Consumer

**Country/Region**: United Kingdom

This is a crucial role reporting directly into the Customer Relations Manager, to provide World Class service to all our customers, and support our ambition to grow our market share to 40%.

We have an exciting new opportunity within the team to work with our consumers and stakeholders to resolve complaints in a timely and efficient manner, identifying root causes to eliminate reoccurring issues.

The role

Working within a small but well-formed team, you will work to resolve product and courier queries/complaints in real time. You will have the customers needs at the forefront of your decisions and will act promptly and efficiently to resolve matters.

We are looking for someone with a can-do attitude, someone that has real tenacity whilst working with urgency.

**Responsibilities include**:
Manage complaints escalated to Customer Relations
Complete full investigation and analysis into background of complaints
Ensure all customer complaints resolved and recovered to a satisfactory conclusion
Maintain SLA’s in the handling of complaints
Identify trends and escalate to Operations Excellence Manager and any other appropriate stakeholder
Identify root cause of complaints to enable continuous improvement activity
Work with stakeholders across business for efficient resolution and ongoing root cause elimination
“Go To” person for queries involving Coloplast Charter delivery service provider and Product Defect queries
Assist management of delivery service provider dashboard to help resolve delivery issues and ensure successful delivery, preventing complaints.
Assist Customer Relations Lead maintain an effective relationship with delivery service provider
Excellent communication skills
Excellent knowledge of Coloplast products, processes and policies;
Comprehensive knowledge of Coloplast’s systems such as Seibel, E1 and the Cutting database

**Personal Characteristics, skills and experience required**:
Positive outlook - forward looking, with passion and energy
Innovative and solution focussed
Confident decision maker
Sets high standards for self and others
Remains calm and confident under pressure
Great attention to detail and a high level of accuracy

Need more information

Deadline

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 14.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward - we explore, learn and look for new ways of doing things.

Watch the film. Follow us on LinkedIn. Like us on Facebook.

53324
LI-CO



  • Peterborough, United Kingdom Zellis Full time

    **About the role**: Reporting to the Head of HR, as an Employment Relations Specialist you'll be responsible for partnering with our managers across the business to support them to make informed and compliant people decisions. You'll also support the delivery of HR projects (including TUPE), and inputting into policies and procedures. This role would suit a...


  • Peterborough, United Kingdom Mach Recruitment Ltd Full time

    Mach Recruitment are currently looking for a **Customer Service Specialist** to be based at a client site in Peterborough Home/ blended working is available (once you are fully established in the role) supporting your work/life balance which is important to us. This coupled with our outstanding benefits package we will be sure to put a smile on your face...


  • Peterborough, United Kingdom Coloplast Full time

    **Location**: Peterborough, GB **Job Family**: Consumer **Country/Region**: United Kingdom Customer Service Specialist Our customers need you! Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly or resolving their issues with a smile, if you are looking to make a real difference...


  • Peterborough, Peterborough, United Kingdom Coloplast Full time

    Location:Peterborough, GBJob Family: ConsumerCountry/Region: United KingdomCustomer Service SpecialistOur customers need you Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly or resolving their issues with a smile, if you are looking to make a real difference every day and have a...


  • Peterborough, United Kingdom Photocentric Full time

    **Senior Customer Support Specialist** **Photocentric Ltd** is an award-winning manufacturer based in Peterborough and the USA. We are innovators of 3D printers, resins and worldwide leaders of craft stamp manufacturing. This is a fantastic opportunity for a confident and energetic Senior Customer Services person with some client Account Management...


  • Peterborough, Peterborough, United Kingdom Photocentric Full time

    Senior Customer Support SpecialistPhotocentric Ltd is an award-winning manufacturer based in Peterborough and the USA. We are innovators of 3D printers, resins and worldwide leaders of craft stamp manufacturing.This is a fantastic opportunity for a confident and energetic Senior Customer Services person with some client Account Management experience toegther...


  • Peterborough, Peterborough, United Kingdom Travelex Full time

    Customer Service Specialist Job Type : Full Time, Permanent Hours per week : 36 hours per week Salary: £12.20 per hour Working Patterns: We support our business 24 hours per day, seven days a week, so there are various shifts available. We work on a fixed shift rotation. Benefits: 25 days plus bank holidays Employee discount platform with...


  • Peterborough, United Kingdom Vast Visibility Ltd Full time

    **Job description** **Customer Contact Specialist** **UK, Peterborough** Vast Visibility specialises in the technology that powers Insurance Price Comparison Websites, working with most of the major UK Price Comparison brands. Our business is run from our conveniently located, city centre office in Peterborough, which is where the role is based. As part...


  • Peterborough, United Kingdom Hays Specialist Recruitment Limited Full time

    JOB TITLE: Customer Services AssistantJOB LOCATION: Peterborough (first few months will be in Spalding)JOB TYPE: PermanentJOB HOURS: 37.5 hours over 5 days per week - some weekend shiftsJOB SALARY: Starting at £24000Your new companyOur client is a new, well-funded business that has been operating for a few years now and, as part of their expansion plans,...


  • Peterborough, United Kingdom Anglian Water Full time

    **Circa £33,000 per annum (dependent on skills & experience)** **Hybrid: Huntingdon, Peterborough or Lincoln & Home-working** **Full-time and permanent, 37 hours per week** This role provides you with the flexibility to work from home and from an Anglian Water office. Your base office location could be in Huntingdon, Lincoln or...


  • Peterborough, Peterborough, United Kingdom Convera Full time

    Convera is seeking Senior Customer Support Specialist in our Peterborough office. The Senior Specialist (Service Delivery Manager) is responsible for the consistent delivery of high quality, responsive services for key clients, to optimize client satisfaction and retention. Oversees the full suite of Middle Office end-to-end payment services, ensures...


  • Peterborough, United Kingdom Hays Specialist Recruitment Limited Full time

    JOB TITLE: Customer Services Team LeaderJOB LOCATION: PeterboroughJOB TYPE: PermanentJOB SALARY: c£30000JOB BENEFITS: 25 days holds + bank holidays, volunteering days, pension, healthcare, life assuranceJOB HOURS: 37.5 per week Mon-Friday: rotating shifts 8-4, 9-5 or 12-8JOB NOTES: 100% office basedYour new companyOur client is a financial services provider...


  • Peterborough, United Kingdom irca Group Full time

    **Company Overview**: IRCA is a leading international provider of semi-finished ingredients for the bakery, pastry and gelato markets, serving independent producers as well as large food manufacturers (e.g. CPG). Core products include chocolate, chocolate decorations, creams, pastry mixes, gelato ingredients, and other bakery / pastry ingredients. The...

  • Facilities Specialist

    4 weeks ago


    Peterborough, United Kingdom IKEA Full time

    **Job ID**: 237169 **Date posted**: 29/04/2024 We are looking to welcome a Facilities Specialist to our IKEA Peterborough Customer Delivery Centre on a permanent full-time basis. This is a fantastic opportunity and you'll be joining a great team! Our Facility Specialists support the Unit Facility Management Managers with general and specialised knowledge...

  • Customer Support

    2 weeks ago


    Peterborough, Peterborough, United Kingdom TDA Group Full time

    Job Title: Customer SupportCompany: TelecomsLocation: CambridgeshireWe're seeking a Customer Support specialist to join a top-notch Telecoms company in Cambridgeshire. If you enjoy assisting customers, have a passion for technology, and want to dive into the world of IT and Telecoms, this might just be the perfect fit for you.Exceptional customer service...


  • Peterborough, United Kingdom Travelex Full time

    Customer Service Specialist Hours per week: 36 hours per week **Salary**: £11.20 per hour Working Patterns: We support our business 24 hours per day, seven days a week, so there are various shifts available. We work on a fixed shift rotation. **Benefits**: - 25 days plus bank holidays - Employee discount platform with Everyday Rewards by Bravo at...


  • Peterborough, United Kingdom Howden Group Holdings Full time

    From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That’s what sets us...


  • Peterborough, United Kingdom Interaction Recruitment Full time

    We are recruiting for a Customer Service Specialist for our amazing client based in Peterborough on a full-time basis **Location - Peterborough (Hybrid with 1 day in the office after 6 month probation)** **Competitive starting salary £22105****: - 39 hour working week** This role is key in building and retaining a long-lasting relationship with new and...


  • Peterborough, Peterborough, United Kingdom Convera Full time

    Convera, the largest non-bank provider of foreign exchange services to businesses in the world, is looking for a growth-minded contributor, committed to our vision of making moving money so easy, that any company in the world can grow with confidence.This is a rare opportunity to join Convera as a founding member of the Digital function within Customer...

  • HR Advisor

    1 week ago


    Peterborough, United Kingdom Addison Lee Full time

    **About Us** Addison Lee - driving London safely and in style since 1975. As the capital’s leading passenger car, courier and now black taxi service, Addison Lee is an integral part of the London transport network. Our people matter and our strength is in our employees and drivers. Our dedicated team has years of expertise, and we are always looking for...