Senior Customer Support Specialist

6 months ago


Peterborough, United Kingdom Photocentric Full time

**Senior Customer Support Specialist**

**Photocentric Ltd** is an award-winning manufacturer based in Peterborough and the USA. We are innovators of 3D printers, resins and worldwide leaders of craft stamp manufacturing.

This is a fantastic opportunity for a confident and energetic Senior Customer Services person with some client Account Management experience toegther with excellent communication and administration skills. We are looking for a highly commercial **Senior Customer Support Specialist** with some proven experience of Account Management to join our growing craft and business team in providing outstanding administration and positive customer services to all our customers.

**Key Responsibilities for the Senior Customer Support Specialist will include**:

- Support our customers and gaining a thorough understanding of the market, competitors and customers
- To Account Manage a portfolio of customers to develop and maintain strong relationships to secure long-term business, and help to increase customer sales
- To drive continuous improvements to the sales admin team on customer services and processes to deliver a more efficient service
- To manage the small admin & sales support team to ensure they are working to full capacity and providing outstanding customer services at all time
- Troubleshooting and investigating incoming customer queries
- Evaluating opportunities to enhance sales, customer satisfaction and retention
- Processing and responding to incoming sales enquiries
- Having an awareness of departmental KPIs and goals, and being proactive in helping achieve them
- Supporting and getting involved with NPD and any marketing activities where necessary
- Negotiating variations in price, delivery and specifications, and being able to confidently make commercial decisions regarding quotations and price adjustments
- Being a key point of liaison between the sales and production departments

**Required Education, Skills and Qualifications of our Senior Customer Support Specialist**:

- An established Senior Customer Support Specialist or accomplished customer services person with proven success in building relationships with customers
- Proven experience of Account Management
- A strong and confident communicator both verbally and written format
- Commercial mindset with a focus on optimisation of the customer experience and needs to help ensure maximum revenue is achieved
- Confident with data and finance, ability to work out costings and produce reports
- Proficient PC skills including Word, Excel, and the ability to adapt to new software packages.
- Be driven to achieve with the understanding of sales and targets
- Experience of supervising staff (not essential but useful)
- Some experience in marketing

**What we offer**:

- Generous salary offered £35-£40,000
- Career development
- Minimum 24 days holiday entitlement
- Electric vehicle and bike schemes with free vehicle charging
- Generous pension contribution scheme
- Good in-house facilities including free access to on premises gym
- A great social culture in a friendly team

If you would like to join our growing team and feel that you have the necessary skills and experience to become our **Senior Customer Support Specialist,** please click **‘apply’** now We would love to hear from you.



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