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Customer Service Specialist

4 months ago

Peterborough, United Kingdom Mach Recruitment Ltd Full time

Mach Recruitment are currently looking for a **Customer Service Specialist** to be based at a client site in Peterborough

Home/ blended working is available (once you are fully established in the role) supporting your work/life balance which is important to us.

This coupled with our outstanding benefits package we will be sure to put a smile on your face as well as our customers.

Our shifts are daytime only with our telephone lines closing at 6pm, so no late-night evening shifts to consider. We do work Saturday mornings on a rotational basis, and you receive time off in lieu for the hours worked.

**We will be looking for you to be able to demonstrate**:
We are looking for friendly customer service staff to deliver a fantastic service to our customers each and every day. To be successful you will be able to demonstrate excellent communication skills, have a genuine desire to help others, be computer literate and critically, be looking for a role that will allow you to succeed and grow.

**Main duties will be**:

- Expected to put the Customer at the forefront of everything that you do
- You will answer incoming telephone calls from customers including processing orders, answering questions on products and/or services, research orders and other records to solve problems whilst offering solutions
- Work closely with internal colleagues/other departments to ensure excellent customer service is provided

An annual bonus potential of an additional £1200 On top of this we offer a profit related pay scheme paying up to an additional 5% of your salary each year. We regularly offer overtime should you wish to accept this to support the demands of our customers as well as this being an opportunity for you to earn yourself some additional funds

**Job Types**: Full-time, Permanent

**Salary**: £20,487.00-£21,687.00 per year

**Benefits**:

- Company pension
- Free parking
- Work from home

Schedule:

- Day shift
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Peterborough, Cambridgeshire: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: CSPeterborough