Call Centre Administrator

2 days ago


Manchester, United Kingdom Specsavers Full time

Call Centre Administrator

We are currently recruiting for an Call Centre Administrator with previous call centre and office experience.

As a Call Centre Administrator, you will assist in the smooth operation of the store and delivery of excellent customer service through accurate administration in order to achieve business objectives.

Your roles and responsibilities will include but are not limited to; Ensuring the telephone is answered promptly and in the correct manner. Booking appointments for eye sights and ear care. Provide excellent customer service. Processing invoices. Completing and submitting NHS and Specsavers Optical Care Vouchers. Ensuring Customer information is recorded correctly and adhering to data protection guidelines. Work to NHS guidelines to the highest standards.

This is an opportunity to utilise your skills whilst developing your knowledge in optics and ear care.

To secure this role you must have call centre and office experience and have a passion for customer service.

All customers are expected to wear face mask and all areas are sanitised after each customer. All colleagues wear full personal protection equipment.

**Benefits**:

- Company pension
- Store discounts

Schedule:

- 8 hour shift

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)


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