Contact Centre Agent

5 months ago


Birmingham, United Kingdom LTK Consultants Ltd Full time

LTK Consultants Ltd is a leading Automotive Consultancy company specialising in multiple digital online platforms within industry leading manufacturers. As an outsourced business, high standards of delivery is imperative in order to keep our clients and customers satisfied. We represent well known quality brands such as Peugeot, Citroen, DS, Vauxhall and Fiat.

We have a strong reputation for providing outstanding customer service. We are looking for someone to join our team who is who is self-motivated; enthusiastic about the automotive industry and passionate about a positive customer experience.

This role is ideal for an individual looking to make their first steps within the automotive industry or wants to progress within the sector.

**The Role**:
You will be the first point of contact for the customers who have expressed an initial interest on options available.

This role is a blended solution of sales and customer services, every lead presents an opportunity to convert into an appointment which will be transferred directly to the dealership.

Your bonus will be dependent upon achieving the following measures:

- Conversion
- Quality
- Activity output

**To be successful within this role you will need to**:

- Establish the customers’ needs by building a rapport and qualifying the customers’ requirements.
- To build an accurate profile of the customer which will enable the dealership to progress the enquiry forward
- Be able to identify opportunity and advise customer accordingly
- To assist them onto the next part of their journey to purchase their vehicle.
- Be a target driven individual and have a history of successfully hitting KPIs/SLAs
- Maintain accurate records of customer interactions and schedule appointments for test drives
- You will need good literacy skills

You will undergo industry leading training which aligns to the curriculum of a dealership sales executive. You will report into a industry expert Manager with 15years+ experience within the sector. We have close relationship with our client who communicates up and coming events and launches to ensure we are best placed to achieve the KPI’s

**Skills**
- Ability to work in a High Paced Environment
- Using the training provided navigate through our bespoke systems
- Attention to Detail
- Good Communication and Listening Skills
- High Energy
- Professional & Friendly approach
- Fluent in Spoken and Written English
- Create and drive positive customer advocacy by ‘going the extra mile’ wherever possible

**Hours and Shifts**

Full Time Hours available to cover a range of shifts covering 7 days a week.

**Range of Benefits**
- Full Induction & Comprehensive Training
- 30 days holidays including Bank Holidays
- Additional days holiday for your birthday
- Contributory Pension Scheme
- Health Cash Plan
- Rewards Cash Plan
- Length of Service Awards
- Active Career Progression
- Incentives (love2shop, vouchers, lunches bought etc)
- Free onsite parking

**Job Types**: Full-time, Part-time
Part-time hours: 20-40 per week

**Salary**: £22,500.00-£23,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme

Schedule:

- Weekend availability

Supplemental pay types:

- Bonus scheme
- Signing bonus

Work Location: In person

Reference ID: LTK004


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