Outbound Call Centre Agent

5 months ago

Birmingham, United Kingdom Rentokil Initial Full time

Birmingham
We're excited to hire our next Outbound Call Centre Agent to join our busy and dynamic call centre team in Birmingham. Initially working from home, you will have excellent customer service skills. Do you prefer working Monday to Friday? Are you looking for a work-life balance that works with your schedule? If you are interested in the lives of customers and want to be a part of the best team atmosphere in Birmingham, we encourage you to apply
Who are we?
We are Rentokil Initial, an FTSE 100 Group with a small-company feel. We are not your typical call centre - we want our staff to enjoy working here and you'll find our people to be honest, approachable and outwardly friendly; whether it's first thing in the morning or on their way home.
What will you be doing?
You will be a key member of our contact centre team, working 40 hours per week and responsible for providing a world-class level of service to our customers from outbound calls. You will be resolving a range of customer queries in your section alongside colleagues, working together towards your combined goals.

**You will be responsible for**:

- Making outbound calls to existing customers to gain feedback from our valued customers.
- Using in-house systems to log customer feedback.
- Providing excellent service, going above and beyond customer’s expectations on every single call
- Working towards agreed individual and team targets that result in bonuses for strong performance

**Requirements**:
Do you have what it takes?
To succeed in this role you must be a positive and motivated individual, able to deliver excellent customer service and be a team player.

**We look for**:

- Experience of working in a call centre or an environment where you provide customer service
- Strong communication skills, both oral and written
- Consistent objective achievers against targets
- An ability to make customer decisions quickly and whether to escalate to your senior colleague
- Someone who is open to change and innovation - common in our working environment
- A good typing speed and someone who is at home with multiple systems and software.

**Benefits**:
**In return, we offer**:

- Excellent training and support from day one
- Performance-based salary grading, allows you to move up the ladder
- Bonuses based on individual and team performances
- Promotion possibilities if you are a high performer
- Rewards within a fast-paced, exciting and growing company

If you've made it this far, you must click apply Don't miss this opportunity to join the best call centre team you'll find
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here.

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