Contact Centre Sales Agent

5 months ago


Birmingham, United Kingdom LTK Consultants Ltd Full time

**Contact Centre Sales Advisor (£23,000 pro rata + bonus)**

LTK Consultants Ltd is a Birmingham based leading Automotive Consultancy working with top brands such as Peugeot, Citroen, DS, Vauxhall, and Fiat. Our contact centre is the foundation of our company focusing on customer care, whether that be Parts, Service, Accident Repair or Vehicle Sales.

We have a strong reputation for providing outstanding customer service and we are looking to expand our team within our branch located in the Birmingham Business Park. We are looking for team members who are self-motivated, enthusiastic, and likeminded to join us.

**Responsibilities**:

- To be the first point of contact for inbound calls for customers interested in a new car
- Provide outstanding customer service solutions to all customers
- Outbound calls to customers who have expressed an interest online
- Establish the customers’ needs by building a rapport and qualifying the customers’ requirements.
- Use of the CRM and booking systems to build an accurate profile of the customer needs
- Achieve and exceed daily, weekly and monthly appointment targets.
- This role will consist of a mixture of inbound and outbound calls, on average this will total around 120 calls per day

**Skills and Requirements**:

- Previous customer service experience will be essential for this role
- Sales experience is desirable
- Be a target driven individual
- You will need good literacy skills and a professional phone manner
- Confident and outgoing personality
- Team player who thrives in a fast-paced environment and collaborates well with other teams, to provide a positive customer experience.

**Hours and Shifts**:
(40 Hours per week) Rotating shift patterns
- Opening hours:
Mon-Fri 8:00am - 7:00pm

Saturday 8:00am - 5:30pm Sunday 10:00am - 5:00pm (1 in 3 weekends)

**Benefits**:

- Full Induction & Comprehensive Training
- 30 days holidays including Bank Holidays
- Additional days holiday for your birthday
- Contributory Pension Scheme
- Health Cash Plan
- Rewards Cash Plan
- Length of Service Awards
- Active Career Progression
- Incentives (love2shop, vouchers, lunches bought etc)
- Free onsite parking

**Job Type**: Part-time

**Salary**: £23,000.00 per year

**Benefits**:

- Canteen
- Company events
- Referral programme
- Transport links

Supplemental pay types:

- Bonus scheme

Work Location: In person


  • Contact Centre Agent

    5 months ago


    Birmingham, United Kingdom People Solutions Full time

    **Contact Centre Agent**: £12.00 - £14.00 per hour per hour B2 Temporary **Here at People Solutions, we are a people business and we believe in creating experiences that make people feel good. We connect great talent with great clients, creating better outcomes for both. People Solutions are operating as an employment agency. We are an Equal...

  • Contact Centre Agent

    6 months ago


    Birmingham, United Kingdom LTK Consultants Ltd Full time

    **Contact Centre Agent (£22,500 + bonus)** LTK Consultants Ltd is a Birmingham based leading Automotive Consultancy working with top brands such as Peugeot, Citroen, DS, Vauxhall, and Fiat. Our contact centre is the foundation of our company focusing on customer care, whether that be Parts, Service, Accident Repair or Vehicle Sales. We have a strong...


  • Birmingham, United Kingdom LTK Consultants Ltd Full time

    **Contact Centre Sales Advisor (£23,000 + bonus)** LTK Consultants Ltd is a Birmingham based leading Automotive Consultancy working with top brands such as Peugeot, Citroen, DS, Vauxhall, and Fiat. Our contact centre is the foundation of our company focusing on customer care, whether that be Parts, Service, Accident Repair or Vehicle Sales. We have a...

  • Contact Centre Agent

    5 months ago


    Birmingham, United Kingdom Sandwell and West Birmingham NHS Trust Full time

    We have a part time post working Monday - Wednesday at our Care Navigation Centre at Sandwell General Hospital, To work as part of Primary Care Community and Therapies Clinical Group admin pool within the Community Contact Centre. This post is to support the Phlebotomy services, providing a comprehensive efficient and effective telephone based referral...

  • Recruitment Agent

    5 months ago


    Birmingham, United Kingdom Driver Agent Limited Full time

    Busy office in Birmingham City Center is looking for Recruitment Agent to join our team. As the Recruitment Agent you will be responsible for: - Booking face to face interview - Supporting with the on boarding process - Managing your own day to ensure you are meeting weekly Job Types Part time, Permanent **Salary**: £12,500.00-£13,500.00 pro rota per...


  • Birmingham, United Kingdom LTK Consultants Ltd Full time

    **Contact Centre Sales Advisor (£24,500 + bonus)** LTK Consultants Ltd is a Birmingham based leading Automotive Consultancy working with top brands such as Peugeot, Citroen, DS, Vauxhall, and Fiat. Our contact centre is the foundation of our company focusing on customer care, whether that be Parts, Service, Accident Repair or Vehicle Sales. We have a...


  • Birmingham, United Kingdom LTK Consultants Ltd Full time

    **Contact Centre Sales Advisor (£23,000 + bonus)** LTK Consultants Ltd is a Birmingham based leading Automotive Consultancy working with top brands such as Peugeot, Citroen, DS, Vauxhall, and Fiat. Our contact centre is the foundation of our company focusing on customer care, whether that be Parts, Service, Accident Repair or Vehicle Sales. We have a...

  • Contact Centre Agent

    5 months ago


    Birmingham, United Kingdom LTK Consultants Ltd Full time

    LTK Consultants Ltd is a leading Automotive Consultancy company specialising in multiple digital online platforms within industry leading manufacturers. As an outsourced business, high standards of delivery is imperative in order to keep our clients and customers satisfied. We represent well known quality brands such as Peugeot, Citroen, DS, Vauxhall and...


  • Birmingham, United Kingdom Ministry of Justice Full time

    Salary 1 - £21,355 Number of jobs available 1 - 3 Detail of reserve list 1 - 12 Months Region 1 - West Midlands City/Town 1 - Birmingham Building/Site 1 - First Floor, Edward House, Quay Place, Edward Street, B1 2RA Grade 1 - AA Organisation Grade for HMPPS 1 - Band 2 Post Type 1 - Fixed Term Duration of appointment 1 - Up to 1 year Working...


  • Birmingham, United Kingdom Ministry of Justice Full time

    Salary 1 - £21,355 Number of jobs available 1 - 2 Detail of reserve list 1 - 12 Months Region 1 - West Midlands City/Town 1 - Birmingham Building/Site 1 - First Floor, Edward House, Quay Place, Edward Street, B1 2RA Grade 1 - AA Organisation Grade for HMPPS 1 - Band 2 Post Type 1 - Fixed Term Duration of appointment 1 - Up to 12 months Working...


  • Birmingham, United Kingdom The NEC Group Full time

    Love events as much as we do? Want to work where great experiences begin? Then come and join the Ticket Factory family. The Ticket Factory is a leading national ticket agent for events across the UK and the official box office for the National Exhibition Centre, Resorts World Arena and Utilita Arena Birmingham. Interested in working within the ticketing...


  • Birmingham, Birmingham, United Kingdom CV-Library Full time

    Job DescriptionOur company is seeking a seasoned Contact Centre Operations Head to lead our internal sales team and drive business growth.This role involves overseeing daily operations, assigning performance goals, and ensuring task completion.You will also develop budgetary and resource allocation plans, enforce policies, and motivate employees to achieve...


  • Birmingham, United Kingdom National Highways Full time

    **Your new role** We are inviting applicants to join our exciting Customer Contact Centre, working for National Highways. We are recruiting for Contact Centre Operators to work from our modern, purpose built contact centre, based within the National Traffic Operations Centre, Quinton, Birmingham. Free parking is provided. Please note, this role follows a...


  • Birmingham, United Kingdom National Highways Full time

    We are inviting applicants to join our exciting Customer Contact Centre, working for National Highways. We are recruiting for Contact Centre Operators to work from our modern, purpose built contact centre, based within the National Traffic Operations Centre, Quinton, Birmingham. Free parking is provided. With a salary of £25,090 an annual performance...

  • Contact Centre Advisor

    5 months ago


    Birmingham, United Kingdom British Heart Foundation Full time

    Are you an experienced contact centre professional with a passion for exceptional customer service? Do you thrive in an inclusive and innovative team environment? If so, we invite you to join our growing contact centre team at the British Heart Foundation (BHF). As a Contact Centre Advisor, you'll play a crucial role in supporting our life-saving...


  • Birmingham, United Kingdom JLL Full time

    JLL supports the Whole You, personally and professionally. ou will work for the UK JLL business, within a telephone-based contact centre, based in Birmingham but handling leads and enquiries focussed on the whole of the UK. **The role serves two functions**: **Inbound leads**: you will answer calls on behalf of multiple departments within JLL, and have the...


  • Birmingham, Birmingham, United Kingdom Midland Heart Full time

    Contact Centre Coordinator OpportunityAt Midland Heart, we're seeking a skilled Contact Centre Coordinator to join our team in Birmingham. As a Contact Centre Coordinator, you will play a vital role in providing exceptional customer service to our tenants, responding to their inquiries, and resolving issues in a timely and efficient manner. This is an...

  • Contact Centre Advisor

    6 months ago


    Birmingham, United Kingdom Ingeus Full time

    Contact Centre Advisor Salary: £23, Location: Birmingham The Contact Centre Advisor will be the first point of contact with participants. They will work with the Job Centre Plus (JCP) Work Coaches to promote the value of the programme and engage the participant in the programme and collect any relevant information which will allow our Employment...

  • Contact Centre Advisor

    5 months ago


    Birmingham, United Kingdom British Heart Foundation Full time

    Are you an experienced contact centre professional with a passion for exceptional customer service? Do you thrive in an inclusive and innovative team environment? If so, we invite you to join our growing contact centre team at the British Heart Foundation (BHF). As a Contact Centre Advisor, you'll play a crucial role in supporting our life-saving...


  • Birmingham, United Kingdom MMHdV Full time

    **Call Centre Sales Agent, Malmaison Hotel Du Vin, Birmingham** **£22380 Basic + up to £6000 OTE Plus Generous Company Benefits, Training & Development** **This role is shift based working 5 days from 7. Some weekend work is to be expected** So, let’s cut to the chaseare you looking for a change? Wanting to make your mark? Keen to mix business with...