Contact Centre Sales Agent
5 months ago
**Contact Centre Sales Advisor (£23,000 pro rata + bonus)**
LTK Consultants Ltd is a Birmingham based leading Automotive Consultancy working with top brands such as Peugeot, Citroen, DS, Vauxhall, and Fiat. Our contact centre is the foundation of our company focusing on customer care, whether that be Parts, Service, Accident Repair or Vehicle Sales.
We have a strong reputation for providing outstanding customer service and we are looking to expand our team within our branch located in the Birmingham Business Park. We are looking for team members who are self-motivated, enthusiastic, and likeminded to join us.
**Responsibilities**:
- To be the first point of contact for inbound calls for customers interested in a new car
- Provide outstanding customer service solutions to all customers
- Outbound calls to customers who have expressed an interest online
- Establish the customers’ needs by building a rapport and qualifying the customers’ requirements.
- Use of the CRM and booking systems to build an accurate profile of the customer needs
- Achieve and exceed daily, weekly and monthly appointment targets.
- This role will consist of a mixture of inbound and outbound calls, on average this will total around 120 calls per day
**Skills and Requirements**:
- Previous customer service experience will be essential for this role
- Sales experience is desirable
- Be a target driven individual
- You will need good literacy skills and a professional phone manner
- Confident and outgoing personality
- Team player who thrives in a fast-paced environment and collaborates well with other teams, to provide a positive customer experience.
**Hours and Shifts**:
(40 Hours per week) Rotating shift patterns
- Opening hours:
Mon-Fri 8:00am - 7:00pm
Saturday 8:00am - 5:30pm Sunday 10:00am - 5:00pm (1 in 3 weekends)
**Benefits**:
- Full Induction & Comprehensive Training
- 30 days holidays including Bank Holidays
- Additional days holiday for your birthday
- Contributory Pension Scheme
- Health Cash Plan
- Rewards Cash Plan
- Length of Service Awards
- Active Career Progression
- Incentives (love2shop, vouchers, lunches bought etc)
- Free onsite parking
**Job Type**: Part-time
**Salary**: £23,000.00 per year
**Benefits**:
- Canteen
- Company events
- Referral programme
- Transport links
Supplemental pay types:
- Bonus scheme
Work Location: In person
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