Customer Service Advisor

5 months ago

Edinburgh, United Kingdom Alexander Mann Solutions Full time

**Senior Customer Advisor - Edinburgh**
- Lloyds Banking Group is committed to their purpose of helping Britain prosper. If you want the opportunity to know you’re making a real difference, this role could be for you _

We’re searching for caring people to join our Contact Centre teams to support customers from our Lloyds Bank, Bank of Scotland, Halifax and Scottish Widows brands. Can you help us to make it possible?

This is a great time to start your career with Lloyds Banking Group as there will be opportunity for temporary roles to become permanent.

**Location**:
69 Morrison Street, EH3 8BW

150 Fountain Bridge, EH3 9PE

*Opportunity for hybrid working after completing training

**Start Date**:Various start dates

**Pay Rate**:£12.08 per hour

**Shift Pattern**: Full Time - 35 hours per week Monday - Friday 8am - 6pm

**KEY RESPONSIBILITIES**:

- Manage inbound customer calls relating to their accounts and products, keeping it simple and making it easier to do business
- Complete telephony, digital and admin-based tasks to service customer queries
- Take ownership of customer problems, solving them at first point of contact and escalate when required
- Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development
- Contribute to an environment where colleagues want to work, and customers feel valued

**SKILLS**:

- Good communication - oral and written
- Embrace 'in the moment' coaching to develop your skills and knowledge
- A great attitude towards providing an excellent level of customer service which exceeds customer expectations.
- Adaptable to change and willing to embrace new ideas
- Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines
- **There's no need for any previous financial services experience - we'll provide all the training required across a comprehensive 10-week training programme.**_

WHAT’S IN IT FOR YOU?
- 10 weeks fully paid training
- Great rates of pay
- Opportunity for potential extension or a permanent position
- The opportunity to work with some of the most influential and experienced managers in the banking industry
- Free access to UnMind - a mental health and wellbeing platform that you can use throughout the duration of your assignment to support with mental health, life events, and physical health and wellbeing.
- Access to a benefits scheme giving you discounted holidays, vouchers, saving bundles, competition and giveaways and a 24/7 worker assistance programme including always accessible counselling services

**About our Citymark site...**
- _A canteen serving grab and go service_
- _Rest areas throughout Citymark including TVs etc._
- _On-site shower facilities_
- _Kitchenette areas on each floor with fridges and microwaves_
- _Prayer Room_
- _Free tea/coffee facilities available within each kitchenette_
- _Great transport links with bus stop outside front door and 8 minute walk from Haymarket Train Station_
- _Great location for local eateries and supermarket_**About our Port Hamilton site...**

With a passion for charity fundraising equal to the development of our colleagues careers this modern site also has the following facilities:

- _A canteen serving breakfast and lunch_
- _A grab and go coffee shop_
- _On-site Gym facilities, including showers / changing facilities (paid gym membership)_
- _Kitchenette areas on floors with fridges, microwaves and tea & coffee facilities_
- _Free (bookable) car parking (often but not always available) as well as a bicycle parking area_
- _Contemplation and Returning Mothers room_
- _IT Tech Bar_
- _First Aid Room_
- _Great transport links_

**Are you interested in this opportunity?**

ACV00544

**Job Types**: Full-time, Temporary contract
Contract length: 6 months

**Salary**: £12.08 per hour

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- EDINBURGH: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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