Bereavement Officer

3 months ago

Warrington, United Kingdom Warrington and Halton Teaching Hospitals NHS Foundation Trust Full time

The post holder is required to sensitively manage and coordinate all processes and procedures on a day-to-day basis relating to bereavement.

The post holder is responsible for liaising with appropriate staff within the Trust and other relevant external agencies to ensure the necessary official documentation is completed and processed in a timely manner in line with legal requirements.

The role will involve liaising over the phone and face to face to explain sensitively to families the bereavement process, which can be emotionally challenging.

The role includes the provision of general administrative tasks as required by the Head and Deputy Head of Patient Experience and Inclusion.

1. To work as part of a team to provide specialist advice on the bereavement systems daily, to ensure that processes are followed in a timely manner.
2. The post holder will be responsible for notifying and advising all levels of medical staff to ensure prompt and accurate completion of the Medical Certificate of Cause of Death and/or the reporting of a patient’s death.
3. To act as a point of contact for bereaved relatives, issuing documentation, personal effects and information in a clear, calm and compassionate manner, ensuring that relatives understand the process for the registration of the death.
4. Coordinate the process and correct documentation for non-viable foetuses, neonates and stillbirths, including close liaison with the Bereavement Midwife, families and external agencies, in accordance with Trust Procedure.
5. To provide information and advice to the bereaved daily and respond to particular questions and concerns.

Warrington and Halton Teaching Hospitals NHS Foundation Trust is a caring and compassionate organisation that is both ambitious and innovative. We are committed to delivering the best outcomes for our patients and providing a positive experience of our staff. We aspire to be outstanding for our patients, our communities and our staff and are committed to being a great place to receive healthcare, work and learn.

Straddling the neighbouring boroughs of Warrington and Halton we are part of the Cheshire and Merseyside Integrated Care system. Our hospitals are ideally situated to meet the growing healthcare needs of the 330,000 population of these boroughs.

Warrington Hospital is home to our emergency, critical care and maternity services, Halton Hospital is focused on elective procedures and the Runcorn Urgent Treatment Centre, although many services are offered at both sites and in community hubs.

A CQC-rated ‘good’ organisation with ‘outstanding’ features, we are working towards university hospital status, having achieved teaching hospital status in 2019.

Our workforce of nearly 5,000 across both sites comprises more than 50 nationalities. We strive to be an equal, diverse and inclusive employer, which is recognised as a pioneer in its equality, diversity and inclusion work. The Trust is proud to have achieved numerous external accreditations and is working towards achieving the Anti-Racist Organisation Framework, recognising the importance of anti-racism in all that we do.

1. To work as part of a team to provide specialist advice on the bereavement systems daily, to ensure that processes are followed in a timely manner.
2. The post holder will be responsible for notifying and advising all levels of medical staff to ensure prompt and accurate completion of the Medical Certificate of Cause of Death and/or the reporting of a patient’s death.
3. To act as a point of contact for bereaved relatives, issuing documentation, personal effects and information in a clear, calm and compassionate manner, ensuring that relatives understand the process for the registration of the death.
4. Coordinate the process and correct documentation for non-viable foetuses, neonates and stillbirths, including close liaison with the Bereavement Midwife, families and external agencies, in accordance with Trust Procedure.
5. To provide information and advice to the bereaved daily and respond to particular questions and concerns.

Communication
1. Telephone and counter enquiries relating to bereavement administration and lost property.
2. To liaise with the Registrar and Coroner’s Office, ensuring that all communications are effective, efficient and timely.
3. To communicate with funeral directors regarding the arrangement of hospital funerals for adults and neonates, ensuring all paperwork is accurately completed.
4. On a daily basis communicate complex and sensitive information to the bereaved relating to the bereavement process, using judgement and discretion in an appropriate and professional manner.
5. Ensure privacy and confidentiality in relation to patient information.
6. Ensure General Practitioners are informed of relevant patients’ deaths.
7. Attend any meetings as requested and contribute to changes in practice with ideas and solutions to problems.
8. Ability to propose changes to work practices wit

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