Inbound Customer Service Advisor
3 months ago
**Role Highlights**:
- Location: Office-based, in the heart of Warrington
- Contract Type: Full-time and Permanent
- Working Hours: Monday - Friday, 40 hours Between 08:30 - 17:30
- Salary: £25,000 per year
- Inbound customer service advisor working within one of the UK’s largest utilities providers.
**Your Role**:
As a Good Listener, Problem Solver, and Team-Player, you'll embody our brand's ethos of empathy and proactive assistance. Whether it's answering inquiries, resolving concerns, or simply lending an empathetic ear, you'll be the voice our customers remember.
Your commitment to customer satisfaction will be evident as you guide customers through their energy journey with ease. You'll be responsible for promptly escalating issues to the appropriate resources, ensuring a quick and satisfactory resolution every time.
Upon joining our team, you'll embark on an 8-week journey in our dedicated training program, where you'll receive comprehensive instruction in customer service and energy-related inquiries. By the time you transition to your permanent team, you'll be equipped with the skills and mindset needed to propel your career to new heights.
Our dedication to innovation ensures you'll receive ongoing training and resources to stay informed and confident in your role. Together, we'll foster a culture of continuous improvement, where each interaction presents an opportunity to elevate the customer experience.
**What We're Looking For**:
- **Experience**: Preferably, you'll have at least 6 months of experience in customer service, contact center, sales, or retail roles.
- **Problem-Solving Skills**: We value individuals who can think on their feet and find creative solutions to challenges.
- **Resilience**: The ability to handle pressure and navigate difficult situations with grace is essential.
- **Communication**: Excellent communication skills are key to ensuring smooth interactions with customers and colleagues alike.
- **Team Player**: We value teamwork and collaboration as essential components of our success.
- **Growth Mindset**: A desire to continuously learn and improve your skills is highly valued in our team.
**What We Offer**:
**Training**: Four weeks of comprehensive training followed by four weeks of coaching and ongoing support.
**Work/Life Balance**: No weekend or evening shifts.
**Career Growth**: Access to our global learning systems and a structured career progression path.
**Rewards**: An attractive bonus structure, uncapped commission potential, and employee discounts.
**Perks**: Enjoy benefits like discounted gym memberships, pension contributions, and more.
**Who We Are**:
Join a community fuelled by innovation and driven by compassion. As one of the world's largest IT companies, we're committed to your success as much as our clients'. If you're passionate about delivering exceptional customer service, you'll find a home here with us.
**Benefits**:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Employee mentoring program
- Gym membership
- Life insurance
- On-site parking
- Referral program
- Sick pay
**Supplemental pay types**:
- Commission pay available on certain call types.
- Performance bonus available quarterly
Ready to make a difference? We can't wait to hear from you'
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00 per year
**Benefits**:
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Employee mentoring programme
- Free parking
- Gym membership
- Life insurance
- On-site parking
- Referral programme
- Sick pay
Schedule:
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Commission pay
- Performance bonus
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (required)
Work Location: In person
-
Inbound Customer Service Advisor
4 weeks ago
Warrington, United Kingdom Morson Talent Full timeJob Title: Inbound Customer Service Advisor Division: Lubricants Salary: £24,500 (up to £25,000) + Commission (up to £500 per quarter) Location: Warrington (Birchwood) Contract Type: Full-Time, Permanent Working Hours: Monday to Friday, 8:30am – 5:00pm Hybrid Working: 3 days in the office, 2 days from home (after training) About the Role:Our client is...
-
Inbound Customer Service Advisor
1 month ago
Risley, Warrington, United Kingdom Morson Talent Full timeJob Title: Inbound Customer Service Advisor Division: Lubricants Salary: £24,500 (up to £25,000) + Commission (up to £500 per quarter) Location: Warrington (Birchwood) Contract Type: Full-Time, Permanent Working Hours: Monday to Friday, 8:30am – 5:00pm Hybrid Working: 3 days in the office, 2 days from home (after training) About the Role: ...
-
Inbound Customer Service Advisor
4 weeks ago
Risley, Warrington, United Kingdom Morson Talent Full timeJob Title: Inbound Customer Service Advisor Division: Lubricants Salary: £24,500 (up to £25,000) + Commission (up to £500 per quarter) Location: Warrington (Birchwood) Contract Type: Full-Time, Permanent Working Hours: Monday to Friday, 8:30am – 5:00pm Hybrid Working: 3 days in the office, 2 days from home (after training) About the Role:Our client is...
-
Inbound Customer Service
4 months ago
Warrington, United Kingdom Uniting People Full time**Inbound Customer Service Advisor** Are you passionate about customer service? Do you want to work for a well-established company based in Warrington? You will be working for a leading client within our industry which will allow for you to learn new skills and to develop and progress within the company. **Role Information**: - Answering inbound calls...
-
Inbound Customer Service Advisor
3 months ago
Warrington, United Kingdom Tata Consultancy Services Full time'**Job description** Job Details**:Customer Service Advisor** **Start date: 2nd April** **Yearly Salary: £25,000 (plus commission) FULL TIME - PERMANENT** **Inbound customer service advisor working within one of the UK’s largest utilities providers, in Warrington, Cheshire.** - **Duration**:Full-time, permanent position - **Location**:Office-based, in...
-
Inbound Customer Service Advisor
4 months ago
Warrington, United Kingdom Tata Consultancy Services Full time**Role Highlights**: - Location: Office-based, in the heart of Warrington - Contract Type: Full-time and Permanent - Working Hours: Monday - Friday, 40 hours Between 08:30 - 17:30 - Salary: £25,000 per year - Inbound customer service advisor working within one of the UK’s largest utilities providers. **Your Role**: As a Good Listener, Problem Solver,...
-
Inbound Customer Service Advisor
4 months ago
Warrington, United Kingdom Tata Consultancy Services Full time**Role Highlights**: - Location: Office-based, in the heart of Warrington - Contract Type: Full-time and Permanent - Working Hours: Monday - Friday, 40 hours Between 08:30 - 17:30 - Salary: £25,000 per year - Inbound customer service advisor working within one of the UK’s largest utilities providers. **Your Role**: As a Good Listener, Problem Solver,...
-
Customer Service Advisor
4 months ago
Warrington, United Kingdom Uniting People Full time**Customer Service Advisor** **Basic Salary: £22,672 + £1200 attendance Bonus** **Warrington WA4** **Office Hours** **June Start Date** We are looking for customer service advisors to join an expanding team in Warrington. We are looking for someone who is confident and has a natural ability to build a strong rapport with customers. You will be joining a...
-
Customer Service Inbound
4 months ago
Warrington, United Kingdom Uniting People Full timeCall Handler - Inbound £22,672 + £1200 attendance Bonus + Upselling bonus Monday to Friday Office Hours **Role**: - First point of contact for customers calling in - Resolving complaints from customers - Helping customers who are struggling - Taking payments/setting up direct debits - Providing a first-class customer service - Working on the...
-
Customer Services Advisor
4 months ago
Warrington, United Kingdom Howard James Recruitment Consultancy Ltd Full timeExperienced Customer Services AdvisorLocation: Winwick, WarringtonOur client, a leading service provider, is experiencing significant growth and is seeking an experienced Customer Services Advisor to join their team in Winwick, Warrington.Key Responsibilities: * Manage a high volume of inbound and outbound calls efficiently. * Handle customer inquiries with...
-
Customer Service Advisor
4 months ago
Warrington, United Kingdom Centre Park Resources Full timeThe Sterling group of Companies are one of the longest established Umbrella/CIS payroll solution companies. We are looking for an additional team member to join the customer service team and begin an exciting journey within a customer focused environment. **The Position**: The Customer Service Advisors are responsible for taking the inbound calls for the...
-
Inbound Customer Advisor
4 months ago
Warrington, United Kingdom Uniting People Full timeAt this role customer service is KEY! Taking inbound calls from our loyal customers dealing with account issues. Calls will be regarding - account billing issues, price change, booking in appointments for upgrades and many more. Being first point of contact you will have to show confidence and speak with a great phone manner every time, to make sure our...
-
Inbound Customer Service Representative
3 months ago
Warrington, United Kingdom Uniting People Full time**Inbound Customer Service Representative** The Inbound Customer Service Representative (CSR) is responsible for providing exceptional customer service to our customers and partners in a professional and prompt manner. The CSR should be a person who can build trusting relationships through open and interactive communication. The CSR should have the ability...
-
Customer Service Advisor
2 weeks ago
Warrington, United Kingdom Certas Energy UK Ltd Full timeWe are looking for a Customer Service Advisor to join our National Accounts team, in our Birchwood Park head office. Working as part of our National Accounts Team, our Customer Service Advisors work in a fast paced environment and face different challenges every single day. Through high performance and putting our customers first, Customer Service Advisors...
-
Customer Service Advisors
2 weeks ago
Warrington, United Kingdom The Recruitment Co Full timeThe Recruitment Co are recruiting on behalf of our client based in Warrington. The Role is for a Customer Service Advisor, working with a company that specialises in dedicated call support to vulnerable and older people. Job Duties Include: Speaking to Customers over the phone (Outbound and Inbound) Confirming Customer's Safety Helping report...
-
Customer Service Advisors
24 hours ago
Warrington, United Kingdom CV-Library Full timeThe Recruitment Co are recruiting on behalf of our client based in Warrington. The Role is for a Customer Service Advisor, working with a company that specialises in dedicated call support to vulnerable and older people. Job Duties Include: Speaking to Customers over the phone (Outbound and Inbound) Confirming Customer's Safety Helping report...
-
Customer Service Advisors
2 weeks ago
Warrington, United Kingdom The Recruitment Co Full timeThe Recruitment Co are recruiting on behalf of our client based in Warrington. The Role is for a Customer Service Advisor, working with a company that specialises in dedicated call support to vulnerable and older people.Job Duties Include:Speaking to Customers over the phone (Outbound and Inbound)Confirming Customer's SafetyHelping report repairs for...
-
Customer Service Advisor
4 weeks ago
Risley, Warrington, United Kingdom Uniting People Full timeCustomer Service & Sales Advisor - 6 month FTCFull time 37.5 hours Monday - Friday16 hours Monday & Tuesday24 - 30 hour contracts availableOur Customer Service & Sales Advisors are responsible for maintaining the relationships of our Domestic customer base, handling inbound contact (calls, email, web-chat and other channels as appropriate) putting the...
-
Customer Service Advisor
2 weeks ago
Warrington, United Kingdom The Recruitment Co Full time?Customer Service Advisor based in Warrington (WA5) Offering £?13.60 per hour, paid weekly - every Friday - increasing to £14.96 after trainingStart date: 30th SeptemberWe are recruiting on behalf of our fantastic client based in Warrington, within this role you will be joining an existing team within an inbound customer service department. Full training...
-
Customer Service Advisor
3 weeks ago
Warrington, Cheshire, United Kingdom The Recruitment Co. Full time?Customer Service Advisor based in Warrington (WA5)Offering £?13.60 per hour, paid weekly - every Friday - increasing to £14.96 after trainingStart date: 30th SeptemberWe are recruiting on behalf of our fantastic client based in Warrington, within this role you will be joining an existing team within an inbound customer service department. Full training...