Inbound Customer Service Advisor

5 months ago

Warrington, United Kingdom Tata Consultancy Services Full time

'**Job description**

Job Details**:Customer Service Advisor**
**Start date: 2nd April**
**Yearly Salary: £25,000 (plus commission) FULL TIME - PERMANENT**

**Inbound customer service advisor working within one of the UK’s largest utilities providers, in Warrington, Cheshire.**
- **Duration**:Full-time, permanent position
- **Location**:Office-based, in Warrington.
- **Contract type**:Full time and Permanent
- **Working hours: Monday - Friday**: 40 Hours Between 08:30 - 17:30

**Role details**: Good Listener; Problem Solver; Team-Player; Good Under Pressure; Empathetic and a Can-Do Attitude.

Does this describe you?

Bringing or developing your existing customer service skills to this role will let you make a valuable impact on peoples’ lives. You’ll be right there in the midst of it all, listening, fixing, prioritising and - most importantly - being the voice of our brand that our customers remember.

If you have the demonstrable skills, experience, or ability to do this for us, we would absolutely love to hear from you.

You will work on behalf of our client, at the forefront of the energy industry, supporting their customers with all of their energy needs - and ensuring they receive a fair, consistent and transparent service at all times.

We will train you on our systems and processes and place you in a highly supportive team/environment where it is always okay to ask questions. Learning is the foundation of all excellent customer service. It never stops

**What we need from you**:

- Ideally 6+ months experience in customer service, contact centre, sales roles or retail roles
- Problem solving abilities
- Dealing with pressure/difficult situations
- Excellent communication skills
- Commitment
- Willing to be yourself and also work as part of a wider team
- A desire to develop your skills and abilities further

**What you will get**:

- 4 weeks of training and a further 4 weeks of coaching and support in a structured environment, prior to joining your team.
- No weekend or evening work to support your work/life balance
- Access to our unique global learning systems, with certified and accredited courses available. 98% of our management team are progressed internally.
- Excellent bonus structure and uncapped commission potential
- Employee Discounts
- Discounted Gym Membership
- 6% Pension Contribution

**Who We Are**:One of the world’s largest IT companies, focused on excellence with a passion for innovation, development and success - both for our clients and our people.

If you have the drive, energy and a passion for customer service, we would love to welcome you into our business.

**We can’t wait to hear from you**

**Job Types**: Full-time, Permanent

**Salary**: £25,000 per year

Expected start date: February/March

Duties
- Assist customers with inquiries, concerns, and requests
- Resolve customer complaints and issues in a professional and timely manner
- Utilize phone etiquette to ensure positive customer interactions
- Perform data entry and maintain accurate customer records
- Upsell products or services to customers when appropriate

**Qualifications**:

- Excellent communication skills in English (both verbal and written)
- Ability to analyze customer needs and provide appropriate solutions
- Strong problem-solving skills and the ability to think quickly on your feet
- Previous customer service experience is preferred, but not required

Join our team of dedicated Customer Service Representatives today and make a positive impact on our customers' experience

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

**Benefits**:

- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Employee mentoring programme
- Free parking
- Gym membership
- Life insurance
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Commission pay
- Performance bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Work Location: In person

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