Inbound Customer Service Advisor

6 months ago

Warrington, United Kingdom Tata Consultancy Services Full time

**Role Highlights**:

- Location: Office-based, in the heart of Warrington
- Contract Type: Full-time and Permanent
- Working Hours: Monday - Friday, 40 hours Between 08:30 - 17:30
- Salary: £25,000 per year
- Inbound customer service advisor working within one of the UK’s largest utilities providers.

**Your Role**:
As a Good Listener, Problem Solver, and Team-Player, you'll embody our brand's ethos of empathy and proactive assistance. Whether it's answering inquiries, resolving concerns, or simply lending an empathetic ear, you'll be the voice our customers remember.

Your commitment to customer satisfaction will be evident as you guide customers through their energy journey with ease. You'll be responsible for promptly escalating issues to the appropriate resources, ensuring a quick and satisfactory resolution every time.

Upon joining our team, you'll embark on an 8-week journey in our dedicated training program, where you'll receive comprehensive instruction in customer service and energy-related inquiries. By the time you transition to your permanent team, you'll be equipped with the skills and mindset needed to propel your career to new heights.

Our dedication to innovation ensures you'll receive ongoing training and resources to stay informed and confident in your role. Together, we'll foster a culture of continuous improvement, where each interaction presents an opportunity to elevate the customer experience.

**What We're Looking For**:

- **Experience**: Preferably, you'll have at least 6 months of experience in customer service, contact center, sales, or retail roles.
- **Problem-Solving Skills**: We value individuals who can think on their feet and find creative solutions to challenges.
- **Resilience**: The ability to handle pressure and navigate difficult situations with grace is essential.
- **Communication**: Excellent communication skills are key to ensuring smooth interactions with customers and colleagues alike.
- **Team Player**: We value teamwork and collaboration as essential components of our success.
- **Growth Mindset**: A desire to continuously learn and improve your skills is highly valued in our team.

**What We Offer**:
**Training**: Four weeks of comprehensive training followed by four weeks of coaching and ongoing support.

**Work/Life Balance**: No weekend or evening shifts.

**Career Growth**: Access to our global learning systems and a structured career progression path.

**Rewards**: An attractive bonus structure, uncapped commission potential, and employee discounts.

**Perks**: Enjoy benefits like discounted gym memberships, pension contributions, and more.

**Who We Are**:
Join a community fuelled by innovation and driven by compassion. As one of the world's largest IT companies, we're committed to your success as much as our clients'. If you're passionate about delivering exceptional customer service, you'll find a home here with us.

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Employee mentoring program
- Gym membership
- Life insurance
- On-site parking
- Referral program
- Sick pay

**Supplemental pay types**:

- Commission pay available on certain call types.
- Performance bonus available quarterly

Ready to make a difference? We can't wait to hear from you'

**Job Types**: Full-time, Permanent

Pay: £25,000.00 per year

**Benefits**:

- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Employee mentoring programme
- Free parking
- Gym membership
- Life insurance
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Commission pay
- Performance bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Work Location: In person

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