Customer Care Advisor

4 months ago

Warrington, United Kingdom Sofology Full time

Your new role
Sofology is way more than just a sofaThe sofa sits at the heart of the home, and we know how much that means to your customers. In your new role as a dedicated customer service advisor, you will be the heart and soul of Sofology’s Support Office, standing ready to embrace every after sale query, and ensuring a lasting love for their sofa.

So whether it’s building relationships on the phone, problem solving or everything in between, with your brilliant product knowledge you’ll help give your customers an unrivalled customer experience, because we know that nothing feels like having the red carpet rolled out for you.

A day in the life of...
As a customer care representative, you'll spend your time doing so much more than just answering customer queries, here's a little bit more about what you'll be getting up to:

- Gaining and maintaining customers' trust through your product knowledge, expertise and troubleshooting skills
- Answering a high volume of calls in the contact centre, whilst always being compliant and rolling out the red carpet for your customer
- Using problem-solving and people skills to assure swift resolutions
- Providing insightful advice and friendly hands-on technical support
- Diagnosing product issues on the spot, explaining situations with patience and empathy
- Keeping your own technical knowledge up to date to ensure you can educate customers and your colleagues
- Ensuring that your admin is in check
- Honing in on your listening skills which allows you to have really relevant conversations with your customer
- Always be offering that Very Important Customer experience - no ifs, no buts

In an ideal world...
You don’t need to have telephone experience to join us. All we ask for is a true passion for delivering that red carpet experience to your customers; someone who can demonstrate a passion for delivering an unrivalled customer experience, has a solid work ethic with the ability to work to deadlines and prioritise workload.

We know that none of our customers are the same and that goes for our Sofologists too - there truly is a seat for everyone at Sofology

A little about Sofology
We’re a fun place to be and we know our people are priceless. We’re proud of our Sofologists, who roll out the red carpet to each and every one of our customers, forever working together to be bold and ambitious.

We’re all about crafting an unrivalled sofa experience that leaves our customers and Sofologists in awe. We wholeheartedly embody our values, infusing them in every aspect of our work.

**Roll Out The Red Carpet**:

- From browsing to buying and beyond, we always ensure a **Very Important Customer** experience - no ifs, no buts.

**A Seat for Everyone**:

- Be yourself and feel at home. We know that different backgrounds and experiences make us stronger.

**Bold By Design**:

- We're a courageous brand with ambition and drive. We’ll never settle for second best and always strive for more.

Sofology benefits
- Great basic salary with generous, uncapped team bonus
- Plenty of opportunities to learn & grow.
- 30% discount across the Group, plus 15% for your friends and family
- Access to discounts at 100’s of high street retailers.
- Mental, physical and financial support (EAP)
- Enhanced maternity & adoption pay
- Spend up to £1,500 at Currys / PC World and spread the cost through Sofology.
- Additional days off, whether it’s your wedding, birthday or even the arrival of your new furry friend
- A contributory health scheme, flu vaccines, access to a Doctor and private health check
- Income protection, bereavement and life assurance - you can count on us to be there when it matters
- Holiday buy back scheme (5 days)
- Okay, so the list just goes on, but here’s a few more. Sharesave, volunteer days and a cycle to work scheme

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