Customer Care Advisor

6 months ago

Warrington, United Kingdom Sofology Full time

Your new role
Sofology is way more than just a sofaThe sofa sits at the heart of the home, and we know how much that means to your customers. In your new role as a dedicated customer service advisor, you will be the heart and soul of Sofology’s Support Office, standing ready to embrace every after sale query, and ensuring a lasting love for their sofa.

So whether it’s building relationships on the phone, problem solving or everything in between, with your brilliant product knowledge you’ll help give your customers an unrivalled customer experience, because we know that nothing feels like having the red carpet rolled out for you.

A day in the life of...
As a customer care representative, you'll spend your time doing so much more than just answering customer queries, here's a little bit more about what you'll be getting up to:

- Gaining and maintaining customers' trust through your product knowledge, expertise and troubleshooting skills
- Answering a high volume of calls in the contact centre, whilst always being compliant and rolling out the red carpet for your customer
- Using problem-solving and people skills to assure swift resolutions
- Providing insightful advice and friendly hands-on technical support
- Diagnosing product issues on the spot, explaining situations with patience and empathy
- Keeping your own technical knowledge up to date to ensure you can educate customers and your colleagues
- Ensuring that your admin is in check
- Honing in on your listening skills which allows you to have really relevant conversations with your customer
- Always be offering that Very Important Customer experience - no ifs, no buts

In an ideal world...
You don’t need to have telephone experience to join us. All we ask for is a true passion for delivering that red carpet experience to your customers; someone who can demonstrate a passion for delivering an unrivalled customer experience, has a solid work ethic with the ability to work to deadlines and prioritise workload.

We know that none of our customers are the same and that goes for our Sofologists too - there truly is a seat for everyone at Sofology

A little about Sofology
We’re a fun place to be and we know our people are priceless. We’re proud of our Sofologists, who roll out the red carpet to each and every one of our customers, forever working together to be bold and ambitious.

We’re all about crafting an unrivalled sofa experience that leaves our customers and Sofologists in awe. We wholeheartedly embody our values, infusing them in every aspect of our work.

**Roll Out The Red Carpet**:

- From browsing to buying and beyond, we always ensure a **Very Important Customer** experience - no ifs, no buts.

**A Seat for Everyone**:

- Be yourself and feel at home. We know that different backgrounds and experiences make us stronger.

**Bold By Design**:

- We're a courageous brand with ambition and drive. We’ll never settle for second best and always strive for more.

Sofology benefits
- Great basic salary with generous, uncapped team bonus
- Plenty of opportunities to learn & grow.
- 30% discount across the Group, plus 15% for your friends and family
- Access to discounts at 100’s of high street retailers.
- Mental, physical and financial support (EAP)
- Enhanced maternity & adoption pay
- Spend up to £1,500 at Currys / PC World and spread the cost through Sofology.
- Additional days off, whether it’s your wedding, birthday or even the arrival of your new furry friend
- A contributory health scheme, flu vaccines, access to a Doctor and private health check
- Income protection, bereavement and life assurance - you can count on us to be there when it matters
- Holiday buy back scheme (5 days)
- Okay, so the list just goes on, but here’s a few more. Sharesave, volunteer days and a cycle to work scheme

  • Customer Service Advisor

    2 months ago

    Warrington, United Kingdom CV-Library Full time

    Customer Service Advisor - £24 - £26K a year, 8 am - 5 pm/4.30 pm on a Friday (1 hr lunch) up to £4K bonus included, 28 days holiday, perm position after completing probation period, growing business, modern clean offices friendly supportive team. Location of the Customer Service Advisor position: Warrington We are looking for an...

  • Customer Service Advisor

    4 weeks ago

    Warrington, United Kingdom E3 Recruitment Full time

    Customer Service Advisor - £24 - £26K a year, 8 am - 5 pm/4.30 pm on a Friday (1 hr lunch) up to £4K bonus included, 28 days holiday, perm position after completing probation period, growing business, modern clean offices friendly supportive team.Location of the Customer Service Advisor position: WarringtonWe are looking for an experienced Customer...

  • Customer Care

    6 months ago

    Warrington, United Kingdom Certas Energy UK Ltd Full time

    **We are looking for a Customer Service Advisor to join our National Accounts team, in our Birchwood head office in Warrington. This is a full-time permanent position working 37.5 hours per week Monday to Friday.** Working as part of our National Accounts Team, our Customer Service Advisors work in a fast paced environment and face different challenges...

  • Social Care Advisor

    6 months ago

    Warrington, United Kingdom Warrington Borough Council Full time

    **About us**: The One Front door service is the single point of contact for all of Warrington residents needing to access Warrington’s Intermediate Tier services. Working together, our Health and Social care services have created a “One system, One Population, One Purpose” to improve the outcomes for our Warrington Residents. The team is the first...

  • Christmas Customer Advisor

    6 months ago

    Warrington, United Kingdom Boots Full time

    Summary Job Reference: - 218112BR Warrington, Golden Square Centre Fixed Term Full-time We are now recruiting Christmas Customer Advisors for our Warrington, Golden Square Centre - store. The exact shift patterns will be discussed at interview **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity, whether...

  • Customer Service Advisor

    6 months ago

    Warrington, United Kingdom brookson group Full time

    **If you are looking to join a market-leading company and have phone-based customer service experience, we would love to hear from you!** Joining Brookson, you will gain an excellent knowledge of the industry and business which will enable you to progress your career. After training there is the option to work in the office each day if that’s your...

  • Customer Advisor

    6 months ago

    Warrington, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 22 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** **B&Q Warrington** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to...

  • Customer Advisor

    6 months ago

    Warrington, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 22.5 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 08.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Warrington** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...

  • Customer Advisor

    7 months ago

    Warrington, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time -15 hours per week** **3 Month Fixed Term Contract** **Shifts available Saturday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Warrington** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice,...

  • Customer Support Advisor

    6 months ago

    Warrington, United Kingdom Pertemps Network Group Full time

    **Job Description**: Job Title: Customer Support Advisor Location: Woolston, Warrington (WA1 4PN) **Salary**: £24,239 per annum Shifts: Monday - Friday 40 hours per week Contract Type: Permanent & 12 month FTC We are currently recruiting for experienced Customer Support Advisors for our who is the world's number one manufacturer of materials handling...

  • Sales And Customer Service Advisor

    5 months ago

    Warrington, United Kingdom Amplifon Full time

    Sales And Customer Service Advisor Warrington Hours: | Mon-Thur (am - pm). Salary: £, + Variable commission scheme A Career to Be Proud Of… We are looking for a Sales and Customer Service Advisor to join our high street branch in Warrington. You will be working on the reception desk managing the diary for the Audiologist, making calls...

  • Customer Service Advisor

    6 months ago

    Warrington, United Kingdom Angel Advance Full time

    Based at our brand-new office in Birchwood, Warrington, with a newly fitted, bright and modern working environment and a great social culture. We offer excellent benefits, including**: - Competitive basic salary of **£20,798 **(option to quickly progress into senior roles at £22-24k per year and debt advisor roles at £25,000 per year) - 25 days paid...

  • Customer Service and Sales Advisor

    8 months ago

    Warrington, United Kingdom TeamSport Full time

    **Customer Care and Sales Advisor** TeamSport Indoor Karting creates a safe, unique and exciting experience for everyone! Our busy Head Office sales team in Warrington, is looking for more talented individuals to join our Customer Service and Sales Advisor! **About the Opportunity** This role is one of the key roles of our organisation; you will form part...

  • Customer Service Advisor

    1 month ago

    Warrington, United Kingdom CV-Library Full time

    PP Associates are delighted to be supporting a growing business in Warrington to find a Customer Service Advisor. As Customer Service Advisor you will be responsible for all types of inbound customer queries. Your role will be busy, fast-paced, and varied. Your role will be office-based and not a callcentre environment and you will be supported by...

  • Customer Advisor

    6 months ago

    Warrington, United Kingdom Boots Full time

    Summary Job Reference: - 229067BR Warrington, Gemini Retail Park Fixed Term 37.5 hours per week **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re...

  • Customer Service Advisor

    6 months ago

    Warrington, United Kingdom The Recruitment Source Full time

    We’re recruiting for Customer Service Advisors to earn up to £22,464 Per Annum. **Customer Service Advisor benefits: ** - Annual discretionary bonus scheme: on average our Customer Consultants received an on-target bonus of 8% dependent on personal and company performance. This means you could receive a possible £1,790.00 per annum. - 25 days standard...

  • Customer Service Advisor

    2 weeks ago

    Warrington, United Kingdom Morson Talent Careers Full time

    Customer Service Advisor – Domestic Sales & Service TeamOur client, a prominent distributor of fuel and lubricants, is looking for proactive Customer Service Advisors to join their Domestic Sales & Service team at their headquarters in Warrington, Cheshire. This temporary position offers an exciting opportunity to deliver exceptional customer service and...

  • Leaving Care Personal Advisor

    2 months ago

    Warrington, United Kingdom CV-Library Full time

    Agency Leaving Care Personal Advisor [Warrington] £17 per hour umbrella 37 hours per week Warrington are seeking to appoint an outstanding and highly motivated Personal Advisor to join our ‘GOOD’ Care Leavers Service. Personal Advisors are the last point of contact for our young people on their journey through care and into adulthood....

  • Customer Service Advisor

    4 weeks ago

    Warrington, United Kingdom PP Associates Ltd Full time

    PP Associates are delighted to be supporting a growing business in Warrington to find a Customer Service Advisor.As Customer Service Advisor you will be responsible for all types of inbound customer queries. Your role will be busy, fast-paced, and varied. Your role will be office-based and not a callcentre environment and you will be supported by experienced...

  • Customer Support Advisor

    6 months ago

    Warrington, United Kingdom TRADEBE Full time

    **Job description**: Tradebe require Customer Service Advisors for our new offices in Birchwood Park, Warrington. **We offer**: - Salary up to £24,000 per annum, and up to £250 per quarter bonus. - A very generous 25 days holiday plus 8 Bank Holidays. - 37.5 hours per week, no late evenings or weekend working (flexibility required at month end) - Life...