Administrator

5 months ago


Blackpool, United Kingdom Blackpool Teaching Hospitals NHS Foundation Trust Full time

The post holder will be responsible for taking telephone self-referrals, processing online self-referrals, booking appointments and responding to queries from clients. The post holder will also take minutes for meetings and be the first point of contact for all tasks and queries, undertake a variety of administrative tasks to a high standard and act as mentor for new admin staff. The post holder will be involved in service promotion. Working as part of a team and supporting colleagues is paramount and having a genuine willingness to want to help others is vital in this role. The role is varied and will also require supporting the Admin Lead to ensure the smooth running of the admin service, ensuring that all appointment slots are filled to maximise appointment opportunities. The post holder should be highly organised and motivated with an excellent telephone manner always ensuring the best outcome for our clients.

Are you looking for a rewarding and exciting role at an organisation that cares about people? Are you a caring, respectful individual who wants to support the delivery of high quality, safe, innovative care?

Perhaps you are looking for the next step in your career and want to work somewhere you will be appreciated and able to progress?

At Blackpool Teaching Hospital we offer training and induction to all staff members new to the Trust.

We encourage all our staff whatever their role to keep learning through funded continued professional development which alongside a rolling clinical skills training programme can include more specialised clinical training dependent on the role, leadership development programmes, skills in coaching, and professional nurse advocate training.

Blackpool Teaching Hospitals recognise that our focus needs to be on retention, rewarding and recognising our amazing staff through schemes such as Christmas Sparkle, national appreciation days, and initiatives like our ‘going the extra mile’ peer recognition cards.

As one of the United Kingdom’s largest coastal resort, Blackpool has plenty to offer its residents - it’s not just a good place to work; it’s a great place to live.

**Our strategic vision is**:
“As a high performing Trust, operating as part of an integrated care system, we will provide high quality, safe and effective care. This will be achieved in a financially sustainable way, through our skilled and motivated workforce”.

Blackpool Healthier Minds operates from a number of community bases within the Blackpool area. We offer NHS Talking Therapies interventions and psychological therapies across Step 2 and 3 and have developed pathways with physical health services in line with the National Long Term Conditions programme, in order to expand and increase the offer of psychological therapies to the Blackpool, Wyre and Fylde population. We receive self-referrals and referrals from health care professionals for the Long-Term Conditions arm of the service.

To deliver a high quality comprehensive administration service to the team whilst prioritising a busy workload and meeting deadlines

To liaise with other professional bodies and organisations as appropriate

To respond to incoming calls and deal with enquiries ensuring appropriate action is taken and messages are accurately passed to the relevant staff members. To deal confidentially and sensitively with telephone calls and face to face contact from clients and others

To deal with incoming mail on a daily basis, distributing and taking appropriate action as necessary, ensuring urgent matters are brought to the attention of the appropriate member of staff

Ability to maintain accurate and clear records regarding referrals, waiting lists, records of appointments both written and computerised

Responsible for ordering and maintaining all stock and non-stock stationery ensuring items are replenished and readily available

Log referrals onto IAPTUS (our patient information system) and check client details ensuring accurate and timely entry of client data

Follow up with clients on care pathway system, to ensure clients are correctly allocated on the IAPTUS system.

Have experience of minute-taking and follow-up administration

Ability to prioritise work

Arrange interpreters to attend appointments with clients as requested

Ability to deal with occasional distressing situations, including verbal aggression from clients, or clients who are distressed

To be able to work unsupervised and respond to situations which may arise requiring autonomous advice and decision making

Undertake any training for the development of this post in conjunction with your own personal development

The post holder will be required to cover all Blackpool Healthier Minds bases as and when required and to travel out in the community


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