Membership Administrator

7 days ago


Oxford, United Kingdom The Oxford Union Society Full time

**Membership Administrator**

Full Time, starting July 2024

Salary £26,400

35 hours per week (Monday to Friday), varying hours (see below for detail)

**Closing date: 14th June**

Interviews: Late June

The Oxford Union is the world's most prestigious debating society with a tradition of hosting internationally prominent individuals across politics, academia, and popular culture. Founded in 1823 at a time when The University of Oxford restricted students from discussing certain topics, The Union continues to uphold the principle of free speech through the exchange and debate of a wide range of ideas and opinions, presented by a diverse range of speakers - some inspiring, others controversial.

Reporting to: Deputy Bursar

Direct reports: None

**Main Duties**

**1. Front of House/Memberships**

a. First point of contact for members, visitors and contractors at the Oxford Union Society premises.

c. Deal with new membership enquiries, assist in navigating the best membership option for individuals and process their membership.

d. Recruitment and management of temporary support staff during specific busy periods of the year.

e. Close liaison with the Development Administrator on membership database and CRM platform.

**2. Administration**

a. Clerical support for the Society's events and activities throughout the year, for example, debate dinner nights, elections; transport and hotel bookings and commercial and social events.

b. Order and maintain stock, including stationery and merchandise.

c. Work with the accounts team to provide information on invoices and refunds.

d. Update relevant information through digital means and signage, for example, opening hours.

**Person Specification**

1. Previous front of house hospitality experience and training

2. IT literate and a proficient user of MS Office

3. Demonstrable understanding of data protection and experience of using a CRM to manage data

4. Ability to work independently without supervision and as a part of a team

5. Excellent Oral and Written Communication Skills

6. Willingness to undertake training where required

7. A positive attitude, focusing on providing efficient and hospitable service to our members, visitors and contractors

8. A rigorous and thorough approach to handling and maintaining confidential information

Please note this role is in Grade II* and II listed buildings. The buildings are currently only accessible via stepped access and although we will seek to make accommodations wherever possible, good physical mobility is required.

**Conditions of Employment**

A ‘normal’ working day will be 8-hours (including a one-hour break) at any time between 9.00am and 7.00pm, depending on the time of year and planned activities.

Staff have 30 days annual leave plus eight public holidays. The Union is normally closed between Christmas and New Year, with mandatory leave. The remainder of leave can be taken throughout the year, with a preference outside of the University of Oxford term dates (with flexibility). Staff have the option to join our contributory pension scheme and are entitled to a free lunch (to a fixed value) when the kitchen is open.

**Applications**

In accordance with its Equality Policy the Oxford Union is strongly committed to being an open, diverse, and inclusive society and to ensuring that decisions on the recruitment, selection, and any promotion of staff within the Union are consistent with this policy.

**Job Types**: Full-time, Permanent

Pay: £26,400.00 per year

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Sick pay

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Front of House: 1 year (required)

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 14/06/2024



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