Membership Executive
4 weeks ago
**Membership Executive - Make UK Defence**
**Home based with travel - Midlands/South of England**
**Permanent, full time**
**Competitive salaries and excellent benefits including up to one day's paid leave each year to undertake volunteering opportunities**
Make UK Defence is a national not-for-profit, member owned defence trade association, part of Make UK - the manufacturers’ organisation. We champion and support the UK’s innovative and diverse defence manufacturers and the wider defence supply chain.
We are currently seeking a dynamic and detail-oriented individual to join our team as a Membership Executive. In this role, you will play a pivotal part in ensuring the smooth operation of our membership processes and providing exceptional support to our valued members.
**Key Responsibilities**:
- Manage and oversee the membership processing system, including handling new member registrations, upgrades, downgrades, and resignations.
- Maintain accuracy and integrity of member data in our CRM system.
- Act as the primary point of contact for a designated portfolio of MUKD members, providing assistance, guidance, and promoting the various benefits and events available to them.
- Provide administrative support for MUKD events such as webinars, meet-the-buyers sessions, and the MUKD Defence Summit and Dinner, including managing bookings, handling inquiries, and occasionally attending events.
- Address customer queries and concerns in a timely and professional manner.
- Assist with any other administrative tasks as required.
**Knowledge and Experience**:
- Proficiency in Microsoft Office suite, particularly Excel and Word.
- Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
- Previous experience in administration, customer service, or sales roles preferred.
- Ability to identify and resolve issues efficiently to achieve desired outcomes.
**Skills**:
- Excellent communication skills with a customer-focused approach.
- Ability to engage, motivate, and build relationships with members.
- Demonstrated commitment to delivering exceptional customer service.
- Team player with a collaborative mindset.
- **With over 125 years of experience, Make UK is a leading provider of essential business support and a champion for manufacturing industry in the UK. Make UK has the close ear of Government and is a trusted provider of essential services for world leading manufacturing companies across the country. Everything we do is designed to inspire British manufacturers to compete, innovate and grow.**_
- **We are committed to supporting the Armed Forces Community and we recognise the contribution that Service personnel, both regular and reservist, veterans and military families make to our organisation and have pledged to support this by signing up to the Armed Forces Covenant.**_
**Job Types**: Full-time, Permanent
**Salary**: £27,000.00-£35,000.00 per year
Schedule:
- Monday to Friday
Work Location: On the road
Reference ID: Membership Executive - Make UK Defence
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