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Ppm Helpdesk Supervisor

4 months ago

Burgess Hill, United Kingdom The Disabilities Trust Full time

**PPM Helpdesk Supervisor - Burgess Hill**

**Burgess Hill**

Competitive Salary £28,000 per annum

35 Hours per week

**Why join us?**

**The Disabilities Trust is a charity that aims to improve the lives of people**
**with brain injuries in the UK.** Our assessment centres, rehabilitation units and hospitals use expert neurorehabilitation to support people to regain the skills they have lost. We treat people with a range of brain injuries - sustained through trauma, illness, substance abuse and more - to recover and meet their personal goals. Our employees are incredibly passionate about the jobs they do - you’ll find a strong team spirit across our services and amazing colleagues who always pull together and look out for each other.

**The Role**

You will be closely working with Head Estates, both Regional Property Managers (RPMs) and Helpdesk Supervisor to assist and co-ordinate effective administration of the Trust’s property portfolio and associated assets. To manage the operation of all Pre-Planned Maintenance (PPM). To also provide appropriate technical and commercial infrastructure advice whilst co-ordinating provision of professional administrative support to Head Estates and the RPMs. You will act as the E&P focal point for all Concerto PPM related maintenance and development activities.

**Main Responsibilities: (but not limited to)**
- Fully support the Helpdesk team in accordance with emerging requirements and Trust policy, developing PPM process and administration in-line with changes to the portfolio.
- Maintain, develop and update the E&P CAFM system (Concerto)
- Develop, Produce and Manage reports and Concerto dashboards to review and monitor performance against service levels, contracts and works progress, providing reports which support the wider team, enabling E&P to deliver operational excellence
- Provide appropriate technical appraisals for all PPM activities; check completed works documentation and allocate resulting tasks to ensure that compliance data is current and accurately recorded
- Manage the raising of works orders for Reactive and PPM tasks within you and your team’s delegated authority
- Constantly raise the standard and quality of works, benchmarking against best practice.

**About You**
- Experience in operating a Property Helpdesk Team managing PPM and reactive tasks
- Experienced in CAFM system operation and maintenance including reporting and dashboards
- IOSH qualification
- Accurate and logical approach to data
- Good IT skills using Microsoft Office, in particular Word, Excel and Outlook
- Good organisational skills and the ability to prioritise workload to meet specified deadlines and good report writing and presentation skills.
- Excellent interpersonal skills, communication skills, both oral and written

**Rewards**

You can look forward to excellent benefits, including handy discounts on many brands and services.
- A competitive salary of £28,000 per annum
- Excellent training and support
- Group life assurance
- Eye voucher scheme
- Free parking
- Nationwide employee staff discounts incl. eating out and shopping
- Blue Light Card: provides those in the NHS, emergency services, social care sector and armed forces with discounts online and in-store

We also put a big focus on employee wellbeing and support. It matters to us that you feel at your best. Career development is a priority. You will have access to training and learning opportunities to that will further your expertise.

To join our friendly team please click

The Disabilities Trust are a Disability Confident Employer. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. The Disabilities Trust is committed to promoting a diverse and inclusive organisation. It’s a place where we recognise, celebrate and live our values which includes offering a range of inclusive employment policies and staff engagement forums to support employees from all backgrounds.