First Line Support Supervisor

5 months ago

Kings Hill, United Kingdom ACM Full time

**Accountabilities**:
**Planning and change management**:

- Plan and coordinate Desktop patching, roll-out and respond to Patch Vulnerability requirements, resolving any related issues to ensure effective maintenance of IT systems critical to business continuity
- Manage and monitor change control - ensuring procedures are followed for all IT changes, meeting and supporting the evolving needs of the business
- Implement processes to ensure the effective monitoring of industry and system updates
- Maintain and develop plans for reliable and scalable office systems and productivity tools to enable our teams to deliver the highest levels of productivity and quality
- Produce and maintain Data flow diagrams for all data processing ensuring alignment with current processes.

**Resourcing**:

- Maintain hardware and software registers to ensure effective asset management
- Develop, liaise and co-ordinate with external stakeholders, to ensure effective working partnerships and systems
- Manage, purchase and set-up new devices/infrastructure providing access to shared systems to support the recruitment and onboarding of new recruits.

**Delivering**:

- Provide 1st line support for both internal and external stakeholders on all technical issues relating to BAB IT systems to achieve the established KPIs
- Support the Group IT Director to ensure the highest levels of product delivery effectiveness and customer satisfaction
- Maintain and deliver on all LAN, server desktop and telephony systems and infrastructure to enable the smooth running of the business
- Ensure effective day to day management and administration of Active Directory, Exchange, providing network support and troubleshooting in tasks such as cable patching and connectivity
- Provide general support of infrastructure devices such as printers, desktop, phones, monitors, etc., PC builds and imaging, refresh, swap outs, re-builds and general troubleshooting as required to ensure continuity of business support
- Manage and maintain all back-up processes, reporting any issues relating to the off-site storage process, monitoring the risk to the business and reporting back to the Group IT Director as required

**Reporting**:

- Monitor the helpdesk queue and ensure a prompt resolution for any issues and requests within specified SLA’s, ensuring recording of ad-hoc/emergency tasks on the helpdesk system
- Report specific IT issues to the Group IT Director Team as they arise to enable operational stability across the Group
- Ensure the Company has effective processes and procedures in place to fulfil its legal obligations relating to IT

**Success criteria**:

- Maintaining high quality business systems that enable the highest levels of productivity in our teams
- Maintaining IT platforms that support the provision of our range of products and services with the highest levels of availability and customer satisfaction
- Ensuring the highest levels of compliance across the Group’s IT systems and processes
- Effective response to plan changes

**Context**:
The IT Supervisor is accountable through the business cycle for:

- Maintaining IT systems and platform monitoring, that enables the business to meet the goals of the Board and our investors
- Ensuring the Company has effective processes and procedures in place to fulfil its legal obligations relating to IT

**Competencies**:
High level behavioural indicators
- Approachable, measured, tenacious and resilient. Inspires confidence and role models “what good looks like”
- Proactively looks for ways to evolve and drive the businesses IT systems, anticipates challenges and seizes opportunity
- Has passion for what we do and communicates that openly to others internally and externally
- Collaborates freely across the organisation, breaking down turf barriers, and encouraging effective team working
- Demonstrates appropriate behaviour, encourages an open and honest dialogue about team capability

  • Application Supervisor

    7 months ago

    Kings Hill, United Kingdom ACM Full time

    **Job Purpose**: **Accountabilities**: **Planning**: - Collaborate closely with the internal support and customer success teams to efficiently address and resolve Activ related support tickets. - Engage directly with customers to understand their needs and issues, providing solutions and training to enhance their experience with the Activ product. - Stay...

  • Administrative Support Specialist

    3 weeks ago

    Kings Hill, Kent, United Kingdom Kent County Council Full time

    Job SummaryWe are seeking an Administrative Support Specialist to provide administrative support to the Care Leavers 18+ Service based at Worrall House in West Malling.You will work alongside our Leaving Care Team Managers to complete administrative tasks across the county to support our young people. You will need to feel confident liaising with front line...

  • Business Support Officer

    5 months ago

    Kings Hill, United Kingdom Kent County Council Full time

    Role Responsibility A rare opportunity has arisen for a Business Support Officer (BSO) to provide administrative support to the Care Leavers 18+ Service based at Worrall House in West Malling. You will be working alongside our Leaving Care Team Managers to complete administrative tasks across the county to support our young people. You will need to...

  • Enablement Supervisor

    4 weeks ago

    Kings Hill, Kent, United Kingdom Kent County Council Full time

    Job SummaryWe are seeking a skilled and compassionate Enablement Supervisor to join our team at Kent County Council. As an Enablement Supervisor, you will play a vital role in supporting individuals to maintain their independence and achieve their personal goals.Key ResponsibilitiesManage a caseload of individuals using the Enablement at Home serviceSupport...

  • Boutique Studio Supervisor

    4 weeks ago

    Kings Hill, Kent, United Kingdom David Lloyd Leisure Full time

    Blaze Studio Supervisor OpportunityAt David Lloyd Clubs, we're excited to introduce Blaze, a boutique-style group training experience that's taking the fitness industry by storm. As a Blaze Studio Supervisor, you'll be the ambassador for this innovative program, driving the overall studio experience and playing a key role in its success.Key...

  • Enablement Supervisor

    1 month ago

    Kings Hill, Kent, United Kingdom Kent County Council Full time

    Role ResponsibilityWe are seeking a highly motivated and empathetic individual to join our West Kent North Enablement Team as an Enablement Supervisor. As a key member of our team, you will play a vital role in supporting individuals to achieve their personal goals and maintain their independence.Key Responsibilities:Manage a caseload of individuals using...

  • IT Helpdesk Support

    2 months ago

    Kings Hill, United Kingdom CV-Library Full time

    This is an ideal opportunity for a bright, articulate IT Service Desk Analyst with excellent telephone communication skills and looking to progress their IT Helpdesk career with a forward-thinking IT helpdesk company. IT HELPDESK SUPPORT / 1st LINE TECHNICAL SUPPORT / IT CUSTOMER SUPPORT LOCATION: Office based near Kings Hill, Kent. You may be searching...

  • Enablement Supervisor

    3 weeks ago

    Kings Hill, Kent, United Kingdom Kent County Council Full time

    Role ResponsibilityWe are seeking a skilled Enablement Supervisor to join our team at Kent County Council. The successful candidate will be responsible for managing a caseload of individuals using the Enablement at Home service, providing support to establish SMART Enablement goals and identifying the correct level of need and outcomes.The role requires...

  • IT Helpdesk Support

    3 weeks ago

    Kings Hill, United Kingdom Typhoon Recruitment Full time

    This is an ideal opportunity for a bright, articulate IT Service Desk Analyst with excellent telephone communication skills and looking to progress their IT Helpdesk career with a forward-thinking IT helpdesk company.IT HELPDESK SUPPORT / 1st LINE TECHNICAL SUPPORT / IT CUSTOMER SUPPORTLOCATION: Office based near Kings Hill, Kent. You may be searching for IT...

  • Enablement Supervisor

    3 weeks ago

    Kings Hill, Kent, United Kingdom Kent County Council Full time

    Job SummaryWe are seeking an experienced Enablement Supervisor to join our team at Kent County Council. As an Enablement Supervisor, you will be responsible for managing a caseload of individuals using our Enablement at Home service, providing support to help them achieve their goals and maintain their independence.Key ResponsibilitiesManage a caseload of...

  • Enablement Supervisor

    4 weeks ago

    Kings Hill, Kent, United Kingdom Kent County Council Full time

    Job SummaryWe are seeking an experienced Enablement Supervisor to join our team at Kent County Council. The successful candidate will be responsible for managing a caseload of individuals using our Enablement service, providing support and guidance to Enablement Support Workers, and ensuring the quality of service delivery.Key ResponsibilitiesManage a...

  • Enablement Supervisor

    2 weeks ago

    Kings Hill, Kent, United Kingdom Kent County Council Full time

    About the RoleWe are seeking an experienced professional to lead our Kent Enablement at Home service as an Enablement Supervisor. As a key member of our team, you will be responsible for providing practice monitoring, supervision, and training to a team of Enablement Support Workers in the community.Key ResponsibilitiesManage a caseload of people using the...

  • Business Support Officer

    3 weeks ago

    Kings Hill, Kent, United Kingdom Kent County Council Full time

    Job SummaryAn exciting opportunity has arisen for a Business Support Officer to provide administrative support to the Care Leavers 18+ Service at Kent County Council.Key ResponsibilitiesAssist the Leaving Care Team Managers in completing administrative tasks across the county to support young people.Liaise with front line professionals, volunteers, and young...

  • Supervisor

    5 months ago

    Kings Langley, United Kingdom The Rose and Crown Full time

    **Supervisor with progression to Assistant Manager** We are looking to build out of management team after a massive refurb of half a million pound. As Shift Supervisor at the Rose & Crown, you’ll be on the front line with the team making sure everything runs like clockwork! You’ll make sure the team are ready for the shift and our guests are...

  • Application Supervisor

    5 months ago

    Kings Hill, United Kingdom ACM Full time

    **Overview of Company**: Amtivo Group is a leading British group in the world of certifications, which operates in 27 countries with approximately 30,000 active certificates, thanks to multiple international accreditations, including Accredia in Italy, UKAS in the United Kingdom and EIAC in the United Arab Emirates. **Who are we looking for?**: The...

  • Enablement Supervisor

    2 weeks ago

    Kings Hill, Kent, United Kingdom Kent County Council Full time

    Role ProfileThis is an exciting opportunity to join our Enablement Team at Kent County Council. As an Enablement Supervisor, you will play a vital role in supporting individuals to maintain their independence and reduce their long-term care needs.Key ResponsibilitiesManage a caseload of individuals using our enablement/assessment provisionSupport individuals...

  • Fitness Studio Manager

    3 weeks ago

    Kings Hill, Kent, United Kingdom David Lloyd Leisure Full time

    Blaze Studio SupervisorWe are seeking an exceptional individual to join our team as a Blaze Studio Supervisor at David Lloyd Clubs. This is an exciting opportunity to be part of a boutique studio experience and drive the overall studio experience.As a Blaze Studio Supervisor, you will be the ambassador for Blaze in our club and will be responsible for a...

  • Enablement Supervisor

    3 weeks ago

    Kings Hill, Kent, United Kingdom Kent County Council Full time

    Role OverviewWe are seeking an experienced and empathetic professional to join our West Kent North Enablement Team as an Enablement Supervisor. The successful candidate will be responsible for managing a caseload of individuals using our service, providing practice monitoring, supervision, and training to a team of Enablement Support Workers, and ensuring...

  • Enablement Supervisor

    6 months ago

    Kings Hill, United Kingdom Kent County Council Full time

    Advert Are you passionate about helping people? Do you want to actively support your community? Are you able to think innovatively whilst working in challenging situations? We have an exciting opportunity with one of the country’s biggest and most diverse Local Authorities. Whether you are looking to start a career or develop an existing one in Health...

  • Cover Supervisor Position

    4 weeks ago

    Kings Heath, United Kingdom Career Teachers Full time

    Job Title: Cover SupervisorWe are seeking an experienced and passionate Cover Supervisor to work within a cluster of Secondary Schools in the South Birmingham area.Key Responsibilities:Deliver high-quality pre-planned lessons to pupils aged 11 to 16 (key stage 3 and 4)Encourage pupils to interact within the class and engage in activities throughout the...