Application Supervisor

5 months ago

Kings Hill, United Kingdom ACM Full time

**Overview of Company**:
Amtivo Group is a leading British group in the world of certifications, which operates in 27 countries with approximately 30,000 active certificates, thanks to multiple international accreditations, including Accredia in Italy, UKAS in the United Kingdom and EIAC in the United Arab Emirates.

**Who are we looking for?**:
The Application Supervisor is accountable through the business cycle for:

- Day-to-day support of the Amtivo Connect ERP solution
- Briefing management on any software issues

**Job Purpose**:
**Accountabilities**:
**Planning**:

- Work closely with the internal support team and progress Amtivo Connect related support tickets through to resolution.
- Liaise with the Group Product Director to implement minor bug fixes and enhancements to the Amtivo Connect product.
- Undertake training courses to learn required programming languages and their associated best practices.
- Keep up to date with industry trends and emerging technologies, and share your knowledge with the team.

**Delivering**:

- Support internal Amtivo Connect users through tickets that they have logged in the Zendesk support system.
- Develop software using object-orientated programming, primarily in Perl, but also some VBScript and SQL development.
- Undertake testing and create automated test plans.

**Reporting**:

- Monitor project tasks and report on progress to the Group Enterprise Architecture Director monthly.

**Resourcing**:

- Work across multiple projects and support tickets simultaneously and manage workload within the allocated timeframe.

**Success criteria**:

- Excellent internal feedback on support and the implementation of new features to meet the needs of customers
- Minimal downtime and customer support requests as a result of software bugs

**Competencies**:
**High level behavioural indicators**:

- Logical thinker with strong organisational skills and attention to detail
- The ability to work autonomously as well as part of a team
- Ability to meet deadlines, identify issues and resolve with mínimal direction
- Ability to problem solve and offer solutions.
- Friendly and engaging personality

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