Care Coordinator
2 weeks ago
**About us**
New Hope Care was established in the early 2000’s by Chief Executive Officer and Company Director - Patrick and Cynthia Cheza - following a period of delivering care and support to individuals across the West Midlands.
New Hope Care deliver a number of home care services across the nation and specialise in providing care and support in a person-centred manner.
We are proud to work alongside many local authorities and CCG/NHS groups to empower individuals with the support they need to remain living in their own homes.
New Hope Care Ltd are a national organisation, providing Home Care to people living in their own homes. We are passionate about promoting person-centred service that puts our service users at the centre of everything we do.
Our focus is on providing high-quality person-centered care, treating all our Service Users with dignity and respect, and ensuring their safety, health and well-being.
We are looking for a **Care Coordinator** to join our team in our **HEREFORD **office.
- Be computer literate and have working knowledge of care management software
- Have excellent administrative and communication skills
- Identify service user needs and compile care plans and risk assessments
- Carry out reviews of existing service users.
- Establish and maintain good links with service user’s families and professionals
- Attend meetings as delegated by the manager.
- Be ensuring that new and existing care workers are supported and assessed throughout the induction process ensuring compliance, carry out spot checks and all audits.
- Provide mentoring, support and supervision to members of the team.
- Maintain audits and quality monitoring checks of all areas of service delivery.
- Undertake on call duties as required.
- Be available to respond in the event of an emergency
- Ensure all documentation is completed in line with New Hope Care Ltd policies and procedures, CQC and Commissioning Authorities requirements.
- Ensure communication is effective between management, service users, staff and professionals to maintain a robust quality service.
- Conduct staff supervisions, appraisals and meetings. Respond and support service users and staff as required ensuring a continuity of a quality service.
- Encourage new ideas, maintain staff motivation and morale and drive high standards and development of skills within the team.
- Provide office cover when required.
- Be able to work efficiently in a high paced environment
- Be dedicated to delivering exceptional service on behalf of the company internally and externally
- Be flexible and reliable
- Possess excellent people management skills
Key Responsibilities will be:
- To support and manage a team of Care Workers
- To develop detailed work schedules/rotas for the Care Workers and providing both written and verbal instructions for guidance
- To maintain confidentiality at all times
- To be the key point of contact to both Service Users and Care Workers
- To assist the team in ensuring an excellent quality service is supplied at all times
- To report and support other members of team, including the Registered Manager and Care Manager
The role requires you to have the confidence to lead a team of care workers ensuring that care delivery promotes independence and strives to achieve the best possible outcomes and puts the service user at the centre.
**Salary**: £21,500.00-£22,500.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Hereford: reliably commute or plan to relocate before starting work (required)
**Experience**:
- providing care: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work Location: One location
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