Customer Services Rep

3 weeks ago


Southampton, United Kingdom Page Personnel Finance Full time

Providing commercial / administrative support for national and international customers

**Client Details**

Our Client is a leading global supplier of opto-electronics and photonic products present in a variety of markets from medical and biotechnology to semiconductor and industrial markets, based in Hampshire.

**Description**
- Providing commercial / administrative support for national and international customers
- Preparation of quotes in ERP system based on customer requirements
- Generation of Open Order Reports for customer and monitoring of delivery dates
- Accurate and timely order processing in ERP system in line with KPI requirements
- Providing updates to customers on order status when requested
- Handling of special order types (e.g. Frame orders, consignment, KanBan)
- Assisting shipping department with any customer queries regarding delivery/returns queries/exhibition shipments
- Recording and processing customer complaints - issuing returns numbers and liaising with the necessary departments to reach a suitable outcome for the customer
- Liaising with global Customer/Sales/Product Management teams
- Providing weekly data required for company reporting to Finance Director
- Forwarding customer requests regarding RoHS/REACH to the respective production department or site
- Awareness of ISO9001 requirements as well as company export compliance regulations and policies
- To follow relevant procedures and provide contribution to continuous improvement work in these Customer Services processes

**Profile**
- Direct customer contact experience (Verbal)
- Several years of professional experience in Customer Service
- Good working knowledge in MS Office (Excel, Word and Outlook) and SAP/ERP system
- Process-oriented operation

**Job Offer**

18-30k Salary


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