Customer Service Officer
3 weeks ago
Permanent Role paying £24-£27k
- Fast growing manufacturing business
**About Our Client**:
My client based in Southampton are a world leading manufacturing and production company going through a period of growth. Due to this growth and expansion they are searching for a customer service officer to join the customer service team.
Customer Service Officer:
- Providing commercial / administrative support for national and international customers
- Preparation of quotes in ERP system based on customer requirements
- Generation of Open Order Reports for customer and monitoring of delivery dates
- Accurate and timely order processing in ERP system in line with KPI requirements
- Providing updates to customers on order status when requested
- Handling of special order types (e.g. Frame orders, consignment, KanBan)
- Assisting shipping department with any customer queries regarding delivery/returns queries/exhibition shipments
- Recording and processing customer complaints
- Liaising with global Customer/Sales/Product Management teams
- Providing weekly data required for company reporting to Finance Director
**The Successful Applicant**:
Customer Service Officer:
- Direct customer contact experience (Verbal)
- Experience in Customer Service
- Good working knowledge in MS Office (Excel, Word and Outlook) and SAP/ERP system
- Process-oriented operation
- Experience in a manufacturing environment (desirable)
- Ability to work well under pressure
- Great written and verbal communication skills
- Able to work or autonomously
- High customer focus and team orientation
**What's on Offer**:
**Salary**: £24k - £27k DOE
Benefits Package
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