Customer Service Officer
2 weeks ago
Why work for us? (southampton.gov.uk)
Are you customer focused? Do you enjoy talking to people and delivering excellent customer service? If you do, then you might be the person we’re looking for. We have a great opportunity for you to join us as a customer service officer within our contact centre in a 12-month fixed term post, with potential to become permanent.
As a customer service officer, you will be the first point of contact for our customers and be responsible in providing excellent customer service over the telephone. You will ensure that all customer experiences are easy, effective and convenient and give a great first impression of the council to everyone you speak to. You will also be confident in excel spreadsheets and being able to prioritise multiple tasks at once with high attention to detail.
You will have a passion for helping people, with an ability to listen and show empathy to build rapport with your customers. You will join a friendly team of customer focused people and love working in a fast-paced environment.
You will promote our digital channels and use customer feedback to identify how we can continually improve our customer journeys. You should also have excellent written and communication skills and be an organised individual who can manage their own time.
Once fully trained we offer a flexible home/office working pattern.
To be successful in this role you will hold a relevant customer service/administration qualification or have a minimum of one year’s experience working in a customer service role.
If you feel you have the necessary background, experience and skills to undertake this role we would love to hear from you.
**Contact details for informal discussion**:
**Additional information**:
- Please note the salary quoted is based on full time hours (37 hours per week)
- The Working Hours for this role are 37 hours per week.
- This role is fixed term for 12 months
We are proud to be #DisabilityConfident and support fair recruitment practices. Find out how you can get involved at gov.uk/disability-confident
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