Customer Services Manager

4 weeks ago


Southampton, United Kingdom Brook Street Full time

**Customer Service Manager**

Southampton

Salary circa £28,000 - £35,000 per annum

My client is Solent based Engineering business, due to their growth they are expanding and in search for an experienced Customer Service Team Leader.

**About the Role**
- Leading a small customer service team to provide commercial / administrative support for national and international customers
- Preparation of quotes in ERP system based on customer requirements
- Generation of Open Order Reports for customer and monitoring of delivery dates
- Accurate and timely order processing in ERP system in line with KPI requirements
- Providing updates to customers on order status when requested
- Handling of special order types
- Assisting shipping department with any customer queries regarding delivery/returns queries/exhibition shipments
- Recording and processing customer complaints - issuing returns numbers and liaising with the necessary departments to reach a suitable outcome for the customer
- Liaising with global Customer/Sales/Product Management teams
- Providing weekly data required for company reporting

**What is in it for you?**

In return for your hard work, you will be given:

- Basic salary between circa £28k - £35k per annum, depending on experience and shift.
- The opportunity to upskill with training
- Pension plan
- Health insurance
- Well-being activities
- Company events and perks
- Employee referral incentive
- Peer-to-peer recognition scheme and long-term service awards

**What we need from you**:

- Strong customer services background
- Experience working in a technical or engineering industry
- Experience of processing Sales orders
- Happy to be office-based (non-remote)
- Good working knowledge of Microsoft Office and ideally SAP/ERP systems
- High customer focus and able to work well in a small team.
- Good commercial awareness
- Excellent attention to detail
- Excellent communication skills and a smart appearance

If you like the look of this Customer Service Team Lead opportunity to work for an employer who cares about your success, future-proofing your career with leading training, please get in touch today by clicking apply.



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