Customer Service Assistant

1 month ago


Southampton, United Kingdom Brook Street Full time

Brook Street is looking for enthusiastic individuals with a 'can do' attitude for numerous customer focused roles for a Public Sector client based in Southampton.

Role: Customer Service Assistant

Hours: 9:00-5:30 Monday -Friday (37.5 hours a week)

Pay: £11.10 an hour / weekly pay

Contract: 1 year fixed term

As part of a team, you will enjoy helping people, ensuring each individual receives a professional, efficient and considerate customer experience.

Roles are initially for a six-months' period, with the option to move on to a fixed-term contract.

If you are a good communicator, with great interpersonal skills who excels at problem solving, this organisation would love to hear from you
- Excellent communication and interpersonal skills
- The ability to develop and maintain good working relationships with colleagues
- Basic IT skills, as appropriate systems training will be provided
- Effective problem-solving skills and be a team player who constantly displays commitment and flexibility
- Excellent organisational skills with great attention to detail
- The ability to deliver a high-quality and caring customer service in a professional and timely manner, creating trust and confidence

**Desirable, but not essential, experience in**:

- Working in a customer-facing environment
- Working in a high-volume processing environment.

**The role will require you to**:

- Capture and digitise information as part of a process
- Act as a first point of contact for customers
- Manage customer expectations, interact and display professionalism at all times.
- Adhere to the Quality Framework, ensuring performance targets are met daily and accuracy targets are achieved
- Manage challenging situations displaying professionalism at all times
- Work as part of a team and also work independently, managing your time appropriately, working efficiently at all times
- Manage incoming service complaints in line with procedure, ensuring escalated action to the Complaints Manager is taken where a service complaint is received.

This role requires a basic disclosure check and you must have a UK passport or indefinite leave to remain status.

For specific questions related to the role, contact or call Brook Street Manchester on 0161 503 2209.



  • Southampton, United Kingdom Full Time Sales Assistant Full time

    Full Time Sales Assistant – Shuropody Full Time Sales Assistant – Shuropody We have an exciting opportunity available at our central Southampton store for a full-time sales assistant. We’re looking for highly motivated, service-oriented candidates who are passionate about teamwork and delivering a great experience for our customers both on the...


  • Southampton, United Kingdom Consider Posh Pro Full time

    Job Title: Customer Service AssistantLocation: Southampton, HAMPosition Type: Full-time Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. The ideal candidate will be passionate about providing excellent service and have the ability to handle customer inquiries efficiently and...


  • Southampton, United Kingdom Consider Posh Pro Full time

    **Job Title**: Customer Service Assistant **Location**: Southampton, HAM **Position Type**: Full-time **Key Responsibilities**: - Greet and assist customers in a friendly and professional manner, both in-person and over the phone. - Handle customer complaints and resolve issues in a timely and effective manner. - Process orders, returns, and exchanges...


  • Southampton, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Southampton, SO40 8DD **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...


  • Southampton, United Kingdom Switch Advisor Consultancy Full time

    We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Assistant. As a Customer Service Assistant, you will be responsible for providing exceptional service to our clients and ensuring their needs are met. **Responsibilities**: - Provide accurate and timely information to customers regarding products,...


  • Southampton, United Kingdom Host Student Housing Limited Full time

    **Job Title**: Customer Service Assistant **Reports to**: Property Manager & Assistant Manager **Working Hours**: 40 hours per week **Based**: On-site Southampton We are an established provider of quality student accommodation and are looking to recruit a Customer Service Assistant for our busy office at Southampton Crossings in Southampton. You will be...


  • Southampton, United Kingdom CONNECTED L GROUP Full time

    We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. **Responsibilities**: - Provide exceptional customer service and support to clients via various face to face channels - Analyze customer inquiries and provide accurate and timely responses - Assist customers with product...


  • Southampton, United Kingdom Switch Advisor Consultancy Full time

    We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Assistant. As a Customer Service Assistant, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries or issues. **Duties**: - Answer incoming calls and respond to customer inquiries in a...


  • Southampton, United Kingdom Compass Group Full time

    We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for ESS at one of our many sites where we provide catering and cleaning services to the military and Ministry of Defence. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a...


  • Southampton, United Kingdom Vanguard Ventures Full time

    Join our team as a Customer Service Assistant and embark on a rewarding journey of providing exceptional customer service. We are seeking a dedicated individual to warmly greet our valued customers, share product insights, and guide them through a delightful shopping experience. If you thrive in a fast-paced environment and love interacting with people, this...


  • Southampton, United Kingdom Vanguard Ventures Full time

    Join our team as a Customer Service Assistant and embark on a rewarding journey of providing exceptional customer service. We are seeking a dedicated individual to warmly greet our valued customers, share product insights, and guide them through a delightful shopping experience. If you thrive in a fast-paced environment and love interacting with people, this...


  • Southampton, United Kingdom Compass Group Full time

    **What we’ll give**: **Customer Services Assistant - McMullen Barracks, Marchwood** - £9.60 per hour, 30 hours per week We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: - Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many...


  • Southampton, United Kingdom Cineworld Group Plc Full time

    **Customer Service Assistant - Harbour Lights Picturehouse**: Location Southampton Business Area: Picturehouse Cinemas Job type: Part Time Contract **Salary**: 10.68 Contact name: Mat Guy Job ref: 062576 Published: 18 minutes ago **Picturehouse Cinemas Ltd** **Customer Service Assistant - Harbour Lights Picturehouse** We are looking for an...


  • Southampton, United Kingdom Compass Group Full time

    **More about the role**: Could you bring your spark to a major High Street brand? Here's what you need to know before applying: **Your key responsibilities will include**: - Preparing delicious, high-quality food that delights our clients and customers - Serving customers, ensuring they receive an easy and seamless personalised experience - Being...


  • Southampton, United Kingdom Capitol Students Full time

    Job description The Customer Service Assistant for Capitol Students will report to the Scheme Manager and will provide administrative support to them as well as other members of the management team as necessary. They will also provide front of house support to students, contractors and visitors and be the initial point of contact for any queries. Main...


  • Southampton, Southampton, United Kingdom Tenpin Ltd Full time

    Customer Service Assistant - SouthamptonCome join our fantastic team.We love to entertain It's in our DNA... and it's not just about bowling. We have lots more to offer from Houdini's Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous...


  • Southampton, United Kingdom CHANNEL ALT LTD Full time

    **Responsibilities**: - Handle incoming customer inquiries via various face to face channels - Provide accurate information about products and services - Assist customers with order placement, modifications, and cancellations - Perform data entry tasks to update customer records - Analyze customer needs to offer appropriate solutions - Upsell products or...


  • Southampton, United Kingdom Vanguard Ventures Full time

    Be part of something bigger, join a team that promotes a positive work culture and values ethical businesses. Vanguard Ventures is looking for a dedicated Customer Service Assistant to join their pro-active Events and Promotions team. YOUR ROLE As a Customer Service and Events Assistant, you will be the face of the company and the brands we represent....


  • Southampton, United Kingdom Vanguard Ventures Full time

    Be part of something bigger, join a team that promotes a positive work culture and values ethical businesses. Vanguard Ventures is looking for a dedicated Customer Service Assistant to join their pro-active Events and Promotions team. YOUR ROLE As a Customer Service and Events Assistant, you will be the face of the company and the brands we represent....


  • Southampton, United Kingdom Alexander Fisher Recruitment Full time

    Assistant Customer Care ManagerWe are currently looking for an Assistant Customer Services Manager to join our construction clients growing team based in the Southampton area.Your key responsibilities as an Assistant Customer Service Manager are:Support the Customer Service Manager in day-to-day functions and act on their behalf in their absence. Assist...