Customer Service Assistant

2 weeks ago


Southampton, United Kingdom CHANNEL ALT LTD Full time

**Responsibilities**:

- Handle incoming customer inquiries via various face to face channels
- Provide accurate information about products and services
- Assist customers with order placement, modifications, and cancellations
- Perform data entry tasks to update customer records
- Analyze customer needs to offer appropriate solutions
- Upsell products or services when opportunities arise

**Qualifications**:

- Excellent communication skills in English, both verbal and written
- Proficiency in phone etiquette and handling customer interactions professionally
- Ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving skills to address customer concerns effectively
- Previous experience in customer service is preferred

**Job Types**: Full-time, Permanent

Pay: From £25,016.19 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Southampton: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 14/05/2024



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