Residences Customer Service Assistant

2 months ago

Southampton, United Kingdom University of Southampton Full time

**2230223FB**

Residential Services offer accommodation to around 6,500 students each year. To enhance the service offered to our diverse customers, we are recruiting a Residences Customer Services Assistant. This role will support our Customer Services team in providing an excellent customer service to our students and other stakeholders in University accommodation.

This post holder will support in a range of activities to support the Residential Services Supervisor in delivering excellent customer service to perspective and current students. The main responsibilities of this role include:

- Providing advice and seeking information from current and perspective residents
- Supporting in the configuration of our accommodation booking system

This position is being advertised for 36-hours per week. The post holder is expected to work flexibly to provide services to a range of customers. Core working hours are 9am to 5pm Monday to Friday however weekend work is required at specific peak times during the summer, including most weekends in September. A reasonable notice will be given in advance of weekend working.**Further details**:

- Job Description and Person Specification

We are committed to equality, diversity and inclusion and welcome applicants who supports our mission of inclusivity.

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