Customer Service Advisor
4 weeks ago
We are seeking a motivated and customer-focused individual to join our team as a Customer Service Advisor. As a pivotal member of our organization, you will be responsible for ensuring exceptional customer experiences through efficient communication and problem-solving skills.
**Duties**:
- Provide exceptional customer service to clients, assisting them with inquiries and resolving any issues or concerns
- Analyze customer accounts and financial transactions to provide accurate information and assistance
- Collaborate with internal teams to address customer needs and ensure a seamless experience
- Identify opportunities for process improvement and make recommendations to enhance customer satisfaction
**Requirements**:
- Previous experience in a customer service role, preferably in the financial services industry
- Excellent communication skills, both verbal and written, with the ability to effectively communicate complex information
- Strong problem-solving skills and the ability to analyze customer inquiries to provide appropriate solutions
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong attention to detail and accuracy in data entry and documentation
**Job Types**: Full-time, Permanent
**Salary**: From £23,884.18 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Southampton (preferred)
Work Location: In person
Application deadline: 28/02/2024
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