Customer Service Assistant

3 weeks ago


Southampton, United Kingdom Consider Posh Pro Full time

Job Title: Customer Service Assistant

Location: Southampton, HAM

Position Type: Full-time

 

Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. The ideal candidate will be passionate about providing excellent service and have the ability to handle customer inquiries efficiently and professionally. This role involves assisting customers with their needs, resolving complaints, and ensuring a positive experience with our company.

Key Responsibilities:

  • Greet and assist customers in a friendly and professional manner, both in-person and over the phone.
  • Handle customer complaints and resolve issues in a timely and effective manner.
  • Process orders, returns, and exchanges accurately and efficiently.
  • Maintain customer records and update information in the database as needed.
  • Assist in the development and implementation of customer service policies and procedures.
  • Collaborate with team members to ensure high-quality customer service is delivered consistently.
  • Perform administrative tasks, including filing, data entry, and managing correspondence.
  • Assist with inventory management and stock replenishment.
  • Participate in training and development opportunities to enhance customer service skills.

Qualifications:

  • High school diploma or equivalent; some college coursework or a degree in a related field is a plus.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and a positive attitude.
  • Proficiency in using computer systems and software, including Microsoft Office Suite and customer relationship management (CRM) tools.
  • Ability to multitask, prioritize, and manage time effectively.
  • Strong attention to detail and organizational skills.
  • Ability to work independently and as part of a team.


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