Reception and Front of House Assistant

6 months ago

Cambridge, United Kingdom Westminster College Full time

Westminster College, Cambridge: Job Description

Position: Reception and Front of House Assistant
Part time 22.5 hours including weekends

University grade 1 - £11.40 per hour or £21,697 per annum (pro-rata for part time)

Reporting to the Manager, Accommodation and Operations as a member of the College’s reception team you will help to provide reception and administrative services for visitors, staff,

Senatus and students. You will be well organised, have good people skills and be a competent administrator with high personal and presentation standards. You will take initiative and participate fully in the smooth running of the college reception.

You will be helpful and friendly, have a “can do” attitude and understand the need for general and flexible support across this important team.

You will respect the Christian ethos of the College and its role as a resource centre for learning within the United Reformed Church.

General responsibilities
- Work in a pro-active manner.
- Take professional responsibility for your own work.
- Manage your time and establish priorities.
- Produce a high standard of work.
- Take initiative and think ahead.
- Respect confidentiality in relation to students, staff and visitors.

Particular responsibilities

You will:

- Provide reception and front of house requirements for students, visitors and other guests including accommodation, meeting room and dining bookings; meeting, greeting and assisting guests and visitors generally including: o Recording bookings on the colleges room booking system o Looking after College key systems o Helping to prepare and maintain visitor documentation o Keeping records of meals and other sales, collecting money for room bookings, meals and other sales and carrying out Petty Cash transactions o Providing general reception duties and dealing with telephone enquiries. o Looking after car parking o Organising refreshments for guests and meetings as reasonably requested
- Provide a range of administrative services including: o Photocopying and booking meeting-rooms o Keeping everyone informed in relation to your work o Helping to maintain and keep College records and databases and preparing documentation o Dealing with incoming and outgoing post shift dependant
- Take initial responsibility for evacuating the building, collecting visitor, residents and staff lists, recording names of those safely evacuated and if necessary calling (and where appropriate, cancelling) the Fire Brigade in the event of a fire or similar building emergency.
- Liaise with the College Handyperson to ensure repairs are carried out.
- Help with setting up rooms to meet teaching and visitor needs.
- Assist visitors with their requirements and liaise with other departments to fulfil requirements as necessary
- 1
- Carry out specific tasks as agreed.
- Provide general assistance to the Manager, Accommodation and Operations and carry out other tasks, commensurate with the position, as may be specifically requested.
- Provide general assistance and other duties as assigned by the Principal or Line-Manager.

Other Matters

You will have a flexible approach to working hours and respect the shift rota system.

You will familiarise yourself with and at all times comply with regulations, policies and procedures of the College.

You will at all times act in the best interests of the College.

You will act within any boundaries agreed with the Manager, Accommodation and Operations or

Bursar from time to time.

Expected Standards
- Communication: Communicate effectively with colleagues and internal and external contacts.
- Equality & Diversity: Act in ways that support a culture which promotes equality and values diversity.
- Health Safety and Security: Act in ways that protect own and others’ health safety and security.
- Customer Service: Deliver excellent customer service.
- Personal Development: Take responsibility for own personal development and develop skills and knowledge to enable effective work performance.
- Further details available in Expected standards document _
- 2
- Person Specification
- ESSENTIAL DESIRABLE MEASUREMENT _

1. Education and Training
- GCSE Grades A to C or Scottish Standard Grades. Secretarial training **Additional spoken or written Application Form / and qualifications. BTEC First Diploma. Training to City & Guilds, level languages would be helpful Interview**

2. (NVQ-2).

2. Relevant Experience
- Some skills and aptitudes are necessary and a 3 - 6-month learning **Experience of a hotel Application Form / period is required in addition. reception environment Interview**:

- Recent and relevant experience working in a reception based Experience of working for a environment non for profit organisation
- Experience of working independently *Experience of working in a in similar organisation and environment (Oxbridge)3. Special Knowledge and Skills
- Good organisation skills **Experience of working with a Application Form /**:

- Ability for

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