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Front of House Assistant

7 months ago

Cambridge, United Kingdom University of Cambridge Full time

Fixed-term: The funds for this post are available for 3 years in the first instance due to limited funding for a specific purpose.

The Front of House Assistants work under the supervision of the Visitor Services Manager and facilitate access to the Museum during public opening hours with responsibility for the health and safety of visitors and for safeguarding the Museum displays. The role is based at the front desk where s/he presents a welcoming face to visitors, dealing with enquiries both in person and by telephone. The role holder must be able to communicate clearly and informatively with visitors, including members of the public, University staff, visiting scholars, researchers and students. Front of House Assistants supervise a large team of front of house volunteers and when deputising for the Visitor Services Manager and Visitor Services Assistant/Shop Supervisor are responsible for ensuring that there is sufficient staff cover in the Museum galleries.

No formal educational qualifications are needed though education to GCSE level or equivalent will be seen as an advantage. Basic numeracy and literacy are required. Experience of customer service in a public facing role is essential and experience in dealing with members of the public in a guiding and/or supervisory capacity is an advantage, as is retail experience. An interest in archaeology and anthropology is desirable but no specific knowledge is required. Punctuality, reliability and the ability to communicate effectively are essential as well as the confidence and self-assurance to be able to work alone and a willingness to take responsibility for areas such as security and safety.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.