Front of House Assistant

3 weeks ago


Cambridge, Cambridgeshire, United Kingdom British Heart Foundation Full time
About Our Charity
The British Heart Foundation funds around £100 million of research each year into all heart and circulatory diseases and the things that cause them. Our volunteers help us fund lifesaving science to improve the lives of families and loved ones living with heart and circulatory disease.

Job Description
As a Front of House Assistant at the British Heart Foundation, you will play a vital role in providing exceptional customer service and support to our customers. This role requires excellent communication skills, a passion for helping others, and the ability to work well under pressure.

Key Responsibilities
* Provide exceptional customer service and support to customers
* Answer phone and face-to-face enquiries, arranging collections of donations and explaining our Gift Aid scheme
* Use our online collections request system to process online collection booking requests
* Perform reception and front of house duties, assisting around the cashier desk

What We Offer
We offer a competitive salary of £22,000 - £28,000 per annum, depending on experience. You will also receive unlimited, free, and confidential support by Retail Trust, access to training and development, reasonable travel expenses reimbursed, refreshments available, volunteer certificates, references, and long service awards provided, and access to discounts with other retailers.

Requirements
* Must be aged 16 or over
* No unspent criminal convictions

Contact Us
Please note that this is an unpaid voluntary position in a friendly charity shop.

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