Customer Service Administrator

6 months ago

Chippenham, United Kingdom Chipside Ltd Full time

**Chipside LTD**

**Customer Service Administrator**
- **Location**: Brinkworth, Chippenham, Wiltshire
- **Salary**: £11.25 per hour
- **Contract Type**: Permanent, multiple shifts available Thursday - Monday
- **Hybrid Working**: No, role is office based.

**About the Job**:
**Who We are Looking For**:
As one of our Customer Service Administrators your main role will be to assist our customers with any questions they may have or obtaining permits and learning how to use the system.

**What you will be doing**:
**What are the benefits**:
This is your chance to join a successful and well-respected local company that puts its staff at the forefront. We can offer:

- 35-hour Work Week
- On - Site parking
- Wellness Programe
- Food provided in the office
- Optional overtime
- Casual dress Fridays
- Pension Scheme and Contributions
- Mental Health Support and Resources
- Paid Training and Further Progressions
- Free Eye Tests

**Training**:
No experience in is necessary, although experience in a busy and changeable office environment and basic understanding of a computer would be advantageous. All training will be given regarding our bespoke systems and service level requirements. We do understand that each person learns differently so we take our time with training, although some of the role is learned ‘on the job’.
- Work from home: No
- **NO AGENCIES**_

**Privacy Notice for Job Applicants**

In accordance with the General Data Protection Regulation (GDPR), we have implemented this privacy notice to inform you, as prospective employees of our Company, of the types of data we process about you. We also include within this notice the reasons for processing your data, the lawful basis that permits us to process it, how long we keep your data for and your rights regarding your data.

**A) DATA PROTECTION PRINCIPLES**

Under GDPR, all personal data obtained and held by us must be processed according to a set of core principles. In accordance with these principles, we will ensure that:
a) processing is fair, lawful, and transparent

b) data is collected for specific, explicit, and legitimate purposes

c) data collected is adequate, relevant, and limited to what is necessary for the purposes of processing

d) data is kept accurate and up to date. Data which is found to be inaccurate will be rectified or erased without delay.

e) data is not kept for longer than is necessary for its given purpose

f) data is processed in a manner that ensures appropriate security of personal data including protection against unauthorised or unlawful processing, accidental loss, destruction, or damage by using appropriate technical or organisation measures

g) we comply with the relevant GDPR procedures for international transferring of personal data

**B) TYPES OF DATA HELD**

We keep several categories of personal data on our prospective employees in order to carry out effective and efficient processes. We keep this data in recruitment files relating to each vacancy and we also hold the data within our computer systems, for example, recruitment logs.

Specifically, we hold the following types of data:
a) personal details such as name, address, phone numbers.

b) name and contact details of your next of kin.

c) your photograph.

d) your gender, marital status, information of any disability you have or other medical information.

e) right to work documentation.

f) information on your race and religion for equality monitoring purposes.

g) information gathered via the recruitment process such as that entered into a CV or included in a CV cover letter;
h) references from former employers;
i) details on your education and employment history etc;
j) driving licence;
k) criminal convictions.

**C) COLLECTING YOUR DATA**

You provide several pieces of data to us directly during the recruitment exercise.

In some cases, we will collect data about you from third parties, such as employment agencies, former employers when gathering references or credit reference agencies.

**D) LAWFUL BASIS FOR PROCESSING**

The law on data protection allows us to process your data for certain reasons only.

The information below categorises the types of data processing we undertake and the lawful basis we rely on.

**Activity requiring your data**

**Lawful basis**

Carrying out checks in relation to your right to work in the UK

Legal obligation

Making reasonable adjustments for disabled employees

Legal obligation

Making recruitment decisions in relation to both initial and subsequent employment e.g. promotion

Our legitimate interests

Making decisions about salary and other benefits

Our legitimate interests

Making decisions about contractual benefits to provide to you

Our legitimate interests

Assessing training needs

Our legitimate interests

Dealing with legal claims made against us

Our legitimate interests

Preventing fraud

Our legitimate interests

**E) SPECIAL CATEGORIES OF DATA**

Special categories of data are data relating to your:

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