Customer Services Support Manager

7 days ago

Chippenham, Wiltshire, United Kingdom SIEMENS MOBILITY LIMITED Full time

At Siemens Mobility Limited, we are seeking a Customer Services Support Manager to join our team. This role is responsible for ensuring our Services are delivered in line with the service specifications and financial budgets as defined in the contract(s).

The Customer Services Support Manager will work closely with our Service Delivery Managers to ensure delivery of exceptional customer service. This includes coordinating the activities in line with the Customer Services model, ensuring key functions such as engineering, and project management teams work collaboratively to achieve the overall business objectives.

The successful candidate will be responsible for monitoring and reporting on contract performance, with the Service Delivery Manager implementing effective contract reviews, and using available metrics to achieve continuous improvement. They will also be responsible for resolving customer issues (non-technical) when they arise, quickly and effectively.

Key responsibilities include:

  • Coordinating the activities in line with the Customer Services model
  • Working closely with Service Delivery Managers to ensure delivery of exceptional customer service
  • Monitoring and reporting on contract performance
  • Resolving customer issues (non-technical) when they arise

Our ideal candidate will have strong organisational and administrative skills, including an ability to drive service performance. They will also have demonstrable experience in a customer facing role or engineering environment, excellent communication skills, and ITIL or Project Management accreditation.

We celebrate the fact that our employees are individuals and have different wants and needs. With this in mind, we have a flexible benefits scheme where you can tailor your benefits package to suit you.

Siemens Mobility Limited is committed to building a diverse workforce and welcomes applications from a diverse talent pool. We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society.

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