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Service Coordinator
4 months ago
GEZE UK now has a full time opportunity for a Service Co-Ordinator to join our Midlands South team based in Fradley Park, Lichfield.
GEZE is a world leader in manual and automatic door and window control systems, glass products, and natural smoke and heat ventilation. GEZE UK is the UK subsidiary offering a complete range of products and services and has considerable expertise in the door and window controls industry. Backed up by comprehensive project management experience, a highly trained technical department and sales team we are the perfect partner for any construction project.
As a **Service Co-Ordinator** you will provide full and varied support by responding to customer support calls and liaising with your team of regionally based technicians to complete onsite service works. In addition you will support sales order processing and customer reporting activities to ensure high levels of customer satisfaction are maintained.
**The Role includes**:
- Logging new service calls/customer liaison via SAP Service Module.
- Daily planning of your allocated service technicians to meet customer requirements.
- Housekeeping of SAP database, sites, equipment etc.
- Updating our customers on their open/ongoing repairs or orders.
- Liaising with other internal departments where required.
- General administrative duties as required to support the operation of the Service department.
**Requirements**:
- Previous experience of working in a varied administrative role in a busy environment.
- A good working knowledge of the MS Excel, Word and Outlook.
- Professional and courteous telephone manner with ability to build strong relationships.
- Good communication and teamworking skills are essential.
- The ability to work in a fast paced environment and meet tight deadlines.
- Highly organised with the ability to prioritise workloads.
- Knowledge of SAP would be an advantage but not essential as full training will be provided.
**We offer a competitive Salary and Benefits package including**:
- 25 days annual leave plus paid Birthday leave after 1 years’ service
- Annual Performance Bonus
- Company Pension scheme
- Enhanced Parental Leave
- Company Sick Pay
- Life Assurance scheme
- Employee Assistance Program to support health & wellbeing
- Free on site parking
**Job Types**: Full-time, Permanent
**Salary**: Up to £22,672.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: In person
Reference ID: DC
