Service Coordinator

5 months ago

Lichfield, United Kingdom Bromford Full time

If you are passionate about delivering brilliant customer service, you are self-motivated and flexible, always striving to find the best way of doing things - you belong at Bromford.

As a Service Coordinator your job is to provide support to the M&E Electrical & Heating teams. You will play a key role in scheduling and managing services across our estate and ensure maintenance works are actioned and completed successfully, using a variety of computer systems. Your role will have a genuinely positive impact on the lives of thousands of people, fundamental in ensuring Bromford meets its regulatory commitments.

Your main responsibilities will include scheduling appointments for gas services, repairs and heating installations - owning the process from start to completion.

You will help the team meet its repairs targets, working to achieve a first-time fix, learning from recalls and follow on works to drive efficiency and customer advocacy. You will be responsible for managing inboxes, ensuring all requests and follow-on work is completed within agreed timescales, monitoring and reporting on jobs from when they are raised to when they are invoiced, including checking and processing invoices, and you’ll be collaborating with our contractors to ensure our customers receive excellent, cost efficient, service. You will need to identify and highlight any issues as they arise and find solutions to resolve matters. You will also gather insight to help provide excellent customer service.

**To be a successful service coordinator, we want you to**:

- Have experience in a customer focused environment
- Bring knowledge of working with an electronic scheduling system (desirable)
- Bring a good understanding of health and safety
- Be an excellent communicator, able to communicate technical issues easily
- Have experience using Microsoft software and systems, such as Word and Excel
- Pride yourself on delivering an excellent customer service
- Have a meticulous eye for detail, methodical and take ownership and pride in your work
- Be self-motivated, confident and well organised, able to prioritise your workload
- Have initiative and experience of working without supervision
- Have a team approach being helpful and supportive, building and maintaining good working relationships
- Be willing to work outside, sometimes beyond, standard working hours to ensure we meet customer expectations
- Live and breathe our DNA and be a great ambassador for Bromford.

Your experience may be from roles such as credit control, service planner, service coordinator, repairs planner, customer service advisor, maintenance scheduler, amongst others.

If this sounds like you, you’ll feel right at home here. At Bromford we give both customers and colleagues the opportunity to realise their potential. In our team you’ll do incredible work and be rewarded for doing so. Not just in the smiling faces of the thriving communities that you help build, but in the trust, support, training, success and friendship you’ll find in our team.

In addition to a competitive salary, we will offer you a fantastic benefits package. This includes; 27 days holiday (plus statutory bank holidays); a choice of defined benefit and defined contribution pension schemes; trust-based flexible working, and a £500 personal allowance to spend on your choice of things like private medical cover, dental treatment and gym membership. Visit our website to see the full list.

Bromford Housing Group is committed to recruiting with care and safeguarding employees and customers, as a result we will carry out pre-employment checks. The nature of these checks will vary according to the role applied for, and may include details of current/previous employment, unspent criminal convictions, education and proof of relevant qualifications. We will also be asking for references for everyone who is offered employment with us which must cover the last two years. In addition to this, all employees will be asked for evidence of their right to live and work in the UK - further information is available on the UK Government website.

  • German Speaking Customer Service Coordinator

    4 weeks ago

    Lichfield, Staffordshire, United Kingdom People Solutions Group Limited Full time

    {"title": "Customer Service Coordinator - German Language", "description": "We are seeking a highly motivated and organized Customer Service Coordinator to join our team at People Solutions Group Limited. As a German Speaking Customer Service Coordinator, you will be responsible for delivering a first-class support service to German speaking and other...

  • German Speaking Customer Service Coordinator

    4 weeks ago

    Lichfield, Staffordshire, United Kingdom People Solutions Group Limited Full time

    {"title": "Customer Service Coordinator - German Language", "description": "We are seeking a highly motivated and organized Customer Service Coordinator to join our team at People Solutions Group Limited. As a German Speaking Customer Service Coordinator, you will be responsible for delivering a first-class support service to German speaking and other...

  • German Speaking Customer Service Coordinator

    4 weeks ago

    Lichfield, Staffordshire, United Kingdom People Solutions Group Limited Full time

    Job Title: German Speaking Customer Service CoordinatorWe are seeking a highly motivated and organized German speaking customer service coordinator to join our team at People Solutions Group Limited. As a customer service coordinator, you will be responsible for delivering a first-class support service to German speaking and other customer groups.Key...

  • German Speaking Customer Service Coordinator

    4 weeks ago

    Lichfield, Staffordshire, United Kingdom People Solutions Group Limited Full time

    Job Title: German Speaking Customer Service CoordinatorWe are seeking a highly motivated and organized German speaking customer service coordinator to join our team at People Solutions Group Limited. As a customer service coordinator, you will be responsible for delivering a first-class support service to German speaking and other customer groups.Key...

  • German Speaking Customer Service Coordinator

    3 weeks ago

    Lichfield, Staffordshire, United Kingdom People Solutions Full time

    Job Title: German Speaking Customer Service CoordinatorWe are seeking a highly motivated and organized German Speaking Customer Service Coordinator to join our team at People Solutions.About the Role:Deliver exceptional customer service to German speaking and other customer groupsManage inbound calls and emails, resolving product, technical, pricing, and...

  • Project Coordinator

    3 weeks ago

    Lichfield, Staffordshire, United Kingdom Groomfield Recruitment Ltd Full time

    Project Design Coordinator RoleWe are seeking a skilled Project Design Coordinator to join our team at Groomfield Recruitment Ltd. This is an exciting opportunity for a dedicated individual to support Project Managers in a dynamic environment.Key Responsibilities:* Produce and process SAP sales orders* Generate drawings for approval and manufacture using...

  • Service Coordinator

    5 months ago

    Lichfield, United Kingdom Geze UK Full time

    GEZE UK now has a full time opportunity for a Service Co-Ordinator to join our Midlands South team based in Fradley Park, Lichfield. GEZE is a world leader in manual and automatic door and window control systems, glass products, and natural smoke and heat ventilation. GEZE UK is the UK subsidiary offering a complete range of products and services and has...

  • Sales Coordinator

    2 weeks ago

    Lichfield, United Kingdom Options Resourcing Ltd Full time

    Job Title: Sales CoordinatorWe are seeking a highly motivated and organized Sales Coordinator to join our team at Options Resourcing Ltd. As a Sales Coordinator, you will be responsible for managing sales accounts, identifying new business opportunities, and providing exceptional customer service.Key Responsibilities:Account management, including the...

  • Project Design Coordinator

    4 weeks ago

    Lichfield, United Kingdom CV-Library Full time

    Are you ready to take on the challenge of becoming a Project Design Coordinator? Our client is seeking a dedicated individual to join their Project Design team in Lichfield. * Monday to Friday, 08:30 to 17:00 * Salary plus bonus. * Benefits: Paid birthday leave after 1 year service, pension scheme, 25 days annual leave plus bank holidays, company...

  • Service Co-ordinator

    6 months ago

    Lichfield, United Kingdom Bromford Full time

    We are recruiting an experienced Service Coordinator to join our busy Service Delivery Team in Lichfield, delivering vital in-house gas services to our customers. You will work closely with customers, engineers, and other stakeholders to ensure that services are delivered effectively and efficiently. You will be responsible for coordinating and managing the...

  • Project Design Coordinator

    4 weeks ago

    Lichfield, Staffordshire, United Kingdom Groomfield Recruitment Ltd Full time

    Project Design Coordinator Job DescriptionAre you ready to take on the challenge of becoming a Project Design Coordinator? Our client, Groomfield Recruitment Ltd, is seeking a dedicated individual to join their Project Design team in a dynamic environment.Job Summary:The Project Design Coordinator will play a crucial role in supporting Project Managers in a...

  • Project Design Coordinator

    3 weeks ago

    Lichfield, Staffordshire, United Kingdom Groomfield Recruitment Ltd Full time

    Project Design Coordinator Job DescriptionAre you ready to take on the challenge of becoming a Project Design Coordinator? Our client, Groomfield Recruitment Ltd, is seeking a dedicated individual to join their Project Design team in a dynamic environment.Job Summary:The Project Design Coordinator will play a crucial role in supporting Project Managers in a...

  • Project Coordinator

    4 weeks ago

    Lichfield, United Kingdom Gold Group Ltd Full time

    Job Title: Project Coordinator Location: Staffordshire Salary: £DOE - We are booking interviews next week! Please call or email for a slot Key Skills: MS Project, APM, Stakeholder Management, Engineering, Defence, Maritime, Programmes, Manufacturing, Join Our Team as a Project Coordinator and Drive Project Management to New Heights! Are you a meticulous...

  • Operational Support Coordinator

    5 months ago

    Lichfield, United Kingdom Voyage Care Full time

    **Operational Support Coordinator - Part-Time 16.5hrs per week £21,000** **Main Purpose** The Coordinator will be responsible for fielding calls from Care Staff, this service will operate for 365 days of the year during weekends and bank holidays. This will be predominantly working from home, with occasional days in the office in Lichfield. Working a 4...

  • Ocean and Air Freight Coordinator

    7 days ago

    Lichfield, United Kingdom CV-Library Full time

    Ocean & Air Freight Operator - Lichfield - Up to £30,000 Our client, who are independent Freight Forwarder are looking for a Sea & Air Freight Coordinator to join their team in Lichfield. You will be tasked in completing important daily operation tasks predominantly for Sea and Air freight. Job type: Permanent Hours: Monday to Friday - 08:30am to...

  • Customer Service Liaison

    3 weeks ago

    Lichfield, Staffordshire, United Kingdom People Solutions Full time

    German Speaking Customer Service CoordinatorPeople Solutions is seeking a highly skilled German Speaking Customer Service Coordinator to join our team based in Lichfield.Key Responsibilities:Liaise with customer groups, some of which only speak German as their first language.Provide exceptional customer service and support to ensure customer...

  • Customer Service Liaison

    3 weeks ago

    Lichfield, Staffordshire, United Kingdom People Solutions Full time

    German Speaking Customer Service CoordinatorPeople Solutions is seeking a highly skilled German Speaking Customer Service Coordinator to join our team based in Lichfield.Key Responsibilities:Liaise with customer groups, some of which only speak German as their first language.Provide exceptional customer service and support to ensure customer...

  • Laundry Service Coordinator

    4 weeks ago

    Lichfield, Staffordshire, United Kingdom NHS Lothian Full time

    Job SummaryWe are seeking a highly skilled and organized individual to join our team as a Laundry Assistant. The successful candidate will be responsible for providing a high-quality washing and finishing service for bedding and linen, uniforms, patient clothing, and theatre wear to all users of the Laundry Service.Key ResponsibilitiesProcess and deliver...

  • Laundry Service Coordinator

    4 weeks ago

    Lichfield, Staffordshire, United Kingdom NHS Lothian Full time

    Job SummaryWe are seeking a highly skilled and organized individual to join our team as a Laundry Assistant. The successful candidate will be responsible for providing a high-quality washing and finishing service for bedding and linen, uniforms, patient clothing, and theatre wear to all users of the Laundry Service.Key ResponsibilitiesProcess and deliver...

  • Laundry Service Coordinator

    4 weeks ago

    Lichfield, Staffordshire, United Kingdom NHS Lothian Full time

    Job SummaryWe are seeking a highly skilled and organized individual to join our team as a Laundry Assistant. The successful candidate will be responsible for providing a high-quality washing and finishing service for bedding and linen, uniforms, patient clothing, and theatre wear to all users of the Laundry Service.Key ResponsibilitiesProcess and deliver...