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Administrative Coordinator

2 months ago

Lichfield, United Kingdom Smiths Business Supplies Full time
Job Title:
Administrative Coordinator

Job Overview:
As an Administrative Coordinator, you will play a vital role in ensuring smooth operations within our organization. Your responsibilities will include:

  • Delivering exceptional customer service to our clientele, ensuring a seamless purchasing experience.
  • Responding to incoming inquiries and calls from customers.
  • Entering orders into the Prima back-office system accurately.
  • Providing detailed product information and quotations to customers.
  • Communicating delivery details for customer orders.
  • Managing our recycling service setup and collection processes.
  • Continuously updating contacts in the Prima system and maintaining online accounts.
  • Coordinating timely engineer call-outs and managing administration related to supplier invoices.
  • Engaging in ongoing skill development to uphold high service standards.
  • Distributing marketing materials to our customer base.
  • Overseeing management of Proof of Delivery (POD) documents, handling faulty inquiries, returns, credits, and liaising with the Managing Director.
  • Assisting Sales Consultants by preparing specific customer quotations.
  • Enhancing existing accounts to maximize customer spending and purchases.

Qualifications:
A minimum of 2 years of experience in an administrative capacity, ideally within a related sector.

Required Skills:
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Strong organizational and time-management skills.
Excellent written and verbal communication abilities.
Capability to work autonomously as well as collaboratively.
Attention to detail and precision in tasks.

Personal Qualities:
A professional and approachable demeanor.
Proactive in problem-solving.
Ability to manage confidential information with care.

Work Environment:

Setting:
Primarily office-based, with potential for occasional remote work.

Working Hours:
Standard business hours, with some flexibility for overtime or special projects.

Employee Benefits:
Competitive salary package.
Opportunities for professional growth and development.
A supportive and collaborative workplace culture.

At Smiths Business Supplies, we are committed to creating a dynamic team environment where every member's contributions are recognized and valued. Our vision is to become the leading IT and office supplies provider in the UK, and we seek dedicated individuals eager to contribute to our success.