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German Speaking Customer Service Coordinator

2 months ago

Lichfield, Staffordshire, United Kingdom People Solutions Group Limited Full time
About the Role

We are seeking a highly skilled and multilingual customer service coordinator to join our team at People Solutions Group Limited. As a German Speaking Customer Service Coordinator, you will be responsible for delivering exceptional support to our German-speaking and other customer groups.

Key Responsibilities
  • Customer Support: Provide first-class support to customers via phone, email, and other communication channels.
  • Order Management: Manage orders through our franchisee order portal and handle queries related to product supply and deliveries.
  • Documentation: Liaise with hauliers and complete all associated documentation.
  • Complaint Handling: Deal with customer complaints in a professional and timely manner.
  • Marketing Support: Assist with the creation of marketing content for our company websites and social media pages.
Requirements
  • Language Skills: Fluency in German and excellent communication skills.
  • Education: GCSE C and above in English, German, and Mathematics (or equivalent qualification).
  • Experience: Previous experience in customer service, administration, and marketing is desirable.
  • Skills: Excellent communication and interpersonal skills, ability to multitask, and a friendly telephone manner.
What We Offer
  • Training: We provide comprehensive training to ensure you have the skills and knowledge required for the role.
  • Opportunities: We offer opportunities for career progression and professional development.