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German Speaking Customer Service Coordinator

2 months ago

Lichfield, Staffordshire, United Kingdom People Solutions Group Limited Full time
About the Role

We are seeking a highly skilled and multilingual customer service professional to join our team at People Solutions Group Limited. As a German Speaking Customer Service Coordinator, you will play a crucial role in delivering exceptional support to our German-speaking customers and other international clients.

Key Responsibilities
  • Customer Service: Provide first-class support to German-speaking and other customer groups, ensuring timely and effective resolution of their queries and concerns.
  • Communication: Liaise with customers, colleagues, and other stakeholders to ensure seamless communication and collaboration.
  • Order Management: Manage orders through the franchisee order portal, handle queries related to product supply and deliveries, and process goods returns notes for ROW (RMA's).
  • Documentation: Complete all associated documentation, including order acknowledgements, sales quotations, and export paperwork.
  • Complaint Handling: Deal with customer complaints in a professional and timely manner, using IFS CRM to record all information and track progress.
Requirements
  • Language Skills: Fluency in German and excellent communication skills in English.
  • Education: GCSE C and above in English, German, and Mathematics (or equivalent qualification).
  • Experience: Excellent customer service experience, preferably in a similar role, with a strong background in handling technical and product-related enquiries.
  • Skills: Ability to multitask, process routine deadline-driven work, and maintain a high level of accuracy and attention to detail.
What We Offer
  • Training and Development: Opportunities for professional growth and development, including training and support to enhance your skills and knowledge.
  • Work Environment: A dynamic and supportive work environment, with a focus on teamwork and collaboration.