Senior Collections Agent

3 months ago

London, United Kingdom 808 Group Full time

**Job Title**:Senior Collections Agent

**Location**:North London (Golders Green)

**Type of work**:Hybrid, once probation period competed. (3 days in the office, 2 days remote)

**About the client**:
They are a multi award winning Financial Services firm specialising in Motor Finance Solutions with a client base ranging from consumers, corporates and high-net-worth customers. They pride themselves on their commitment to excellence, integrity, and customer satisfaction. As a trusted partner in the industry, they are dedicated to providing tailored financial products and exceptional service to their clients and introducers.

The client represents a diverse workforce that is committed to ESG.

**Position Overview**:
Key Responsibilities:

- Collections Management: Utilise advanced collections techniques to efficiently manage a portfolio of delinquent accounts.
- Asset Finance Expertise: Ideally you would come from a background of Asset Finance, you would leverage comprehensive knowledge picked up over your years working in this area.
- Timely execution of formal arrears notices.
- Negotiation & Resolution: Engage with customers to negotiate repayment arrangements, resolve disputes, and address any inquiries or concerns.
- Reporting & Analysis: Prepare detailed reports on collection activities, trends, and performance metrics to inform decision-making and drive continuous improvement.
- Cross-functional Collaboration: Collaborate closely with internal stakeholders, including underwriting, risk management, finance and sales to mitigate credit risk and enhance collection strategies.
- Customer Service Excellence: Provide exceptional service to customers, demonstrating empathy, professionalism, and a commitment to fostering positive relationships.

**Experience**:

- You must have a minimum of 3 year’s experience in collections, with a proven track record of success in a regulated environment.
- Previous experience in the asset finance industry strongly preferred.
- Comprehensive understanding of CONC and relevant regulations and compliance requirements, specifically within the UK financial services sector.
- Excellent negotiation, communication, administration and interpersonal skills, with the ability to effectively engage with customers and internal stakeholders.
- Strong analytical capabilities, with proficiency in data analysis and reporting tools.
- Self-motivated and results-oriented, with a proactive approach to problem-solving, decision-making and taking responsibility for specific tasks.

Why join:

- Professional Growth: Opportunity to advance your career in a fast-paced and dynamic industry, with ongoing training and development opportunities.
- Collaborative and Diverse Culture: Join a supportive team environment where your contributions are valued and recognized.
- Work-Life Balance: Enjoy the flexibility of a hybrid work model, with a healthy balance between in-office collaboration and remote work.
- Annual allowance for training and development

Package:
Pay: c.£40,000 plus up to 7.5% annualised bonus
Competitive pension contributions
Competitive Holiday Entitlement

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