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Telephone Collections Agent
2 months ago
The Role
The business is a fast-growing direct lender in the UK. They cut the red tape, reduce the paperwork, and eliminate the hassle to get small businesses the finance their business needs fast. The business has quickly established itself as a quick, efficient, and responsive lender. With a combined 30+ years of industry experience across the Management team they are able to identify the needs of each business and determine the finance that best suits their needs to thrive and grow. Their dedication to excellence coupled with their advanced technology allow for easy and accurate decision making that enables an application, approval and funding to all take place within 1-2 days.
Duties:
Collections Agent:
* Monitor and record cancelled direct debit mandates and failed payments
* Chase customers who are in arrears, by making daily telephone calls, and sending SMS messages and emails
* Respond to customer queries and requests for information
* Discuss payment holidays and payment plans with customers who are experiencing financial
* difficulty, requesting appropriate information and documentation to support their situation
* Liaise with third party agencies, insolvency practitioners, Collection agencies and Solicitors
* Input information such as actions taken, payments received, and account changes on our CRM system
Experience and Skills:
* Hands-on Collections and Recoveries experience is essential within the financial services industry (min of 2 years in Financial Services)
* Strong communicator with clear speech and writing skills
* Excellent attention to detail
* Ability to communicate urgency, while working with detailed process requirements
* Experience in suggesting the right approach/strategy to deal with difficult customers who are in arrears
* Experience of working and managing the relationship with external partners, eg Collection agencies, Solicitors etc
Personal Qualities:
* Excited about the prospect of working for an ambitious and fast growing company
* Confident about the ultimate value of their decisions
* Highly organised
* Active learner
* Effective team player with the ability to work independently, exercise initiative, and take
* Ownership of projects
* Commitment to continuous improvement
* Accountability and pride in their work
