Balance Collection Agent

5 months ago

London, United Kingdom Love Holidays Full time

**Company Description**

Company Name: Love holidays

Why loveholidays?
At loveholidays, we believe that everyone should have the opportunity to explore the world and enjoy their dream vacation. We strive to provide our customers with unlimited choices, easy booking experiences, and unbeatable value for their next getaway. Our dedicated team is here to be their personal holiday expert, making sure they have a smart and hassle-free travel experience.

**The impact you'll have**:
We are looking for an organized and motivated individual to join our finance team as a Balance Collection Agent. In this role, you will report to our Credit Control Manager and be responsible for managing and collecting debts owed to the company. Your main tasks will include ensuring timely payments and maintaining accurate financial records.

**Your day-to-day responsibilities**:

- Contacting clients to follow up on overdue accounts and negotiate payment plans
- Monitoring accounts to ensure payments are up to date
- Issuing reminders and collecting debts in a professional manner
- Resolving any disputes or queries related to outstanding payments
- Regularly reporting on the status of debt collections

**Your skillset**:

- Proven experience in handling a high volume of customer communications
- Strong communication and negotiation skills
- Excellent attention to detail and accuracy in record keeping
- Ability to work independently and manage time effectively
- Strong organizational and problem-solving skills
- Ability to work in a fast-paced and dynamic environment

Desirable, but not necessary:

- Experience as a Credit Controller with a track record of collecting debts

**Perks of joining us**:
In addition to providing an amazing environment for personal and professional growth, we offer the following benefits:

- Company pension contributions at 5%
- Individualized training budget for on-the-job learning and personal development
- Discounted holidays for you, your family, and friends
- 25 days of holidays per year (plus 8 public holidays), with an additional day added for every second year of service, up to a maximum of 30 days per year
- Enhanced maternity/paternity leave
- Cycle to work scheme, season ticket loan, and eye care vouchers

At loveholidays, we value diversity and strive to foster an inclusive culture where everyone can excel. We recognize and appreciate the unique perspectives and ideas that each individual brings to our teams, as they contribute to our collective success. We genuinely value the insight and potential you can bring to our ongoing journey.

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