Balance Collection Agent
5 months ago
**Company Description**
Jobs for Humanity is collaborating with Love holidays to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.
Company Name: Love holidays
**Why loveholidays?**
At loveholidays, we’re on a mission to open the world to everyone, giving our customers’ unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers’ personal holiday expert - the smart way to get away.
**The impact you’ll have**:
**Your day-to-day**:
- Contacting clients to follow up on overdue accounts and negotiate payment plans
- Monitoring accounts to ensure payments are up to date
- Issuing reminders and collecting debts in a professional manner
- Resolving any disputes or queries related to outstanding payments
- Regularly reporting on the status of debt collections
**Your skillset**:
- Proven experience of handling high volume inbound and outbound customer communications
- Strong communication and negotiation skills
- Excellent attention to detail and accuracy in record keeping
- Ability to work independently and manage time effectively
- Strong organisational and problem-solving skills
Ability to work in a fast-paced and dynamic environment
Not necessary but would be desirable to have:
Experience as a Credit controller, with a track record of collecting debts
**Perks of joining us**:
Other than an amazing environment for you to grow, have impact and show the world your incredible skills, we offer the following benefits:
- Company pension contributions at 5%
- Individualised training budget for you to learn on the job and level yourself up
- Discounted holidays for you, your family and friends
- 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum
- Enhanced maternity/paternity leave
- Cycle to work scheme, season ticket loan and eye care vouchers
- At loveholidays, we focus on developing an inclusive culture_
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