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Telephone collections agents

2 months ago

London, United Kingdom FinTech People Full time €27,000 - €32,000

Collections Agent London based digital banking company
£Hybrid working - 2 to 3 days per week in London office.

Collections Agent required for our client, an award winning digital lending company that is growing quickly and offering amazing career development opportunities. You will be given full training and tools to carry out your role to a very high standard to ensure the optimisation of recovery strategies and supporting customers in financial difficulty. This is a fantastic opportunity to join the world of fintech and be part of a business that genuinely care about, progress and value their staff.

Respond to customer queries in a timely and efficient manner via phone and email.
Take a careful and considered approach to handling potentially difficult conversations with those in financial distress.
Ensure email and phone correspondence is carried out with a laser focus on treating customers fairly.
Suggest and help implement new process improvements
Experience working in a telephone based customer service / collections role in an FCA regulated organisation
Understanding of Treating Customers Fairly and Consumer Credit Act policies