Collection Agent

2 months ago


London, United Kingdom Deloitte - Recruitment Full time

This is a remoteposition.

CollectionAgents


StartDate:27thAugust*

EndDate:31st January2025

DayRate:£150 (UmbrellaOnly)

Location:Remote

WorkingHours:Full Time. Monday to Friday: between 8am to 8pm Saturday: 9am to5pm
Typicalshift pattern includes 1 Saturday in 3 and 2 late shifts perweek.


RoleOverview:

AtDeloitte we re looking for Collections Agents to join a FinancialHealth and Support Team who work in partnership with a wellknownRetail Banking Client operating within a highvolume inbound callcentre environment. The Collections Agents will handle a largenumber of calls speaking with customers who are facing financialdifficulty completing income and expenditure forms andcreatingappropriatearrearssolutions.There is a key focus on vulnerable customers using theTEXAS framework to effectively identify and support them with theirfinancialhealth.

Theseroles would suit candidates with a customercentric mindset who canwork to a high level of accuracy in a resultsorientated andqualitycontrolled environment. The ideal candidate will have priorfinancial health and collections experience gained in financialservices or utilities. There are opportunities for progression anddevelopment with the ability to shape your career in a growingteam.


Responsibilities:

  • Handlea high volume of calls: speaking with customers to understand theircircumstances go through income and expenditure forms andcreateappropriatearrearssolutions.
  • Work towards highproductivity and quality standards set by theproject.
  • Offer specialisedsupport for vulnerablecustomers.
  • Escalate any issuesto the TeamLeader.


MUST haveRequirements:


  • Minimum of 3months consecutive experience in collections working in FinancialServices or 12 months consecutive experience inUtilities.
  • High volume inboundcall centreexperience
  • Evidence of workingwith vulnerable customers. Knowledge of the TEXAS or othervulnerability models isdesired.


SkillsRequired:


  • Previouscollections debt or arrears managementexperience.
  • Experience ofspeaking with vulnerable customers andsignposting.
  • Excellent telephonemanner and strong communicationskills.
  • Experience offollowing processes and working in a regulatedenvironment.
  • A genuine passion forgreat customer service and helpingothers.
  • A strong work ethicand resilience with the ability to work well in a fastpacedenvironment.
  • Good MS Officeskills.


*Therewill be future intake dates if the 27th August doesn t work foryou.



#LiRemote

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