Store Supervisor Efi Edinburgh

3 months ago

Edinburgh, United Kingdom Four Square Scotland Full time

Four Square Scotland is an Edinburgh charity working for more than 40 years to prevent homelessness and promote inclusion. We provide services directly to people who are homeless, or who are at risk of homelessness to overcome any barriers they may face in creating a stable life for themselves in their community. At the core of Four Square are the values upon which the organisation is based. These are equally applied to the people we support, our colleagues and our partners and are: Integrity; Excellence; Dignity; Support.
- Alongside our support services we have social enterprises, which provide independent income for our charity as well as volunteering and training opportunities for those who use our services.

We are driven by our mission to ensure everyone has the opportunity to have a home and a place in their community.

**Edinburgh Furniture Initiative**:
Edinburgh Furniture Initiative is an established second-hand furniture store. Located in the centre of Edinburgh EFI is one of Scotland’s largest re-use social enterprises.

Operating as part of Four Square, a homeless charity, EFI provides an independent income stream for Four Square and operates with three main aims:

- to provide low cost, high quality furniture to people on low incomes;
- to provide employment and training opportunities for people who have been homeless or who are at risk of homelessness; and
- to promote the re-use economy and prevent useable goods going into landfill.

**Supervisor EFI Superstore**
- **You will be required to work 35hrs a week, Wednsday to Sunday.**_

You will manage the shop staff; shop warehouse team; and volunteers. You’ll work closely with your colleague the Team Leader in the warehouse and the Head of Retail to ensure the shop is filled with the right stock; and the collections are being managed well. You’ll oversee our team of volunteers; our sales team; warehouse staff; and phone team; as well as young people coming into the organisation through the Kickstart Jobs Scheme. The main functions of the role are:
1. Plan the work of the team to ensure the targets are met; the team are supported and provide excellent customer service and high performance;
2. Be an ambassador for Four Square and build relationship with key external organisation including regulators and accreditors, partners, funders and the wider social enterprise community.

3. Oversee the stock, ensuring enough stock is coming into the store; is of high quality and sells well; and that stock is managed on the shop floor. This includes ensuring that items are priced correctly and Revolve Standards are met;
4. Oversee the collection and communication around Gift Aid donations and sales;
5. Maintain the look of the store ensuring it is clean, inviting and welcoming and that the displays of our furniture and white goods are encouraging sales and make best use of the floor space;
6. Oversee our online sales, ensuring we offer high standards and have excellent procedures in place for communicating and delivering on eBay, Facebook, Instagram and other platforms;
7. Work closely with the Team Leader - Warehouse to take advantage of opportunities to increase stock donations and explore new suppliers;
8. Be responsible for the health and safety of the building and the staff;
9. Manage staff performance, Rota’s, duties, holidays and absences;
10. Ensure our store meets the Revolve standards for the sale of re-use goods;
11. Ensure the standards in the back area are to the same standard as all the front of shop and it is all correctly set up.

**Requirements**:
If you are the right person you will:
1. Have values which complement our values as an organisation and you must demonstrate that you live them every day;
2. Have the right experience: a solid background in retail is essential; a design background; experience of digital marketing and a knowledge of furniture sales would be a bonus.

3. Enjoy and be good at managing people: motivating, encouraging and having the difficult conversations;
4. Be a great team member and feel passionate about what you do;
5. Be good at planning and help your team be good at planning;
6. Be good at relationships with people you agree with and people you don’t agree with;
7. Value attention to detail so that your procedures, processes and reporting are accurate, make sense and anyone can access them;
8. Know how to use technology to improve your work and help others to see the benefit.

9. Working week isWednsday, Thursda, Friday, Saturday and Sunday with flexibility when required for other shifts.

**Job Types**: Full-time, Permanent

**Salary**: From £9,400.00 per year

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- Sick pay

Work Location: In person

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