Edinburgh Store Supervisor

3 weeks ago

Edinburgh, United Kingdom ME+EM Full time

**Job Title: Edinburgh Store Supervisor**

**Reporting to: Store Manager**

**Location: Edinburgh**

**Contract Type: Full time, 35 hours per week**

**About us**

ME+EM is one of the UKs fastest-growing modern luxury fashion brands. As a direct-to-consumer business we operate in a truly multi-channel sense with seven London stores, as well as concessions in Harrods and Selfridges, supporting a rapidly expanding global digital business.

We are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and aren't afraid to take risks. Everyone contributes to our success at all levels, and that's precisely what makes being a member of the team so rewarding.

Our goal is to make ME+EM as diverse and inclusive as we possibly can. We make sure everyone has a voice with annual engagement surveys, employee-led committees, focus groups and quarterly town hall meetings. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyones hard work is rewarded.

**About the Role**

The ME+EM Supervisor is dedicated to customer service, team morale and driving results. You have a keen understanding of the brand vision and stay up to date on industry trends. You understand the role of retail in our omni-channel business while representing the brand ethos. You have a confident and inviting presence on the shopfloor, you have strong commercial understanding of the retail environment. You are a clear communicator who can demonstrate and delegate key tasks to others. You are a role model to your peers and inspire high standards for the concession at all times.

**Your** **Responsibilities**:

- Provide the best customer experience to all who visit our Edinburgh Store
- Be confident in building organic and long-lasting relationships with customers
- Drive sales by utilising visual merchandising, and be aware of the importance of CRM
- Carryout personal styling sessions with confidence.
- Promote where possible the omni channel experience
- Have a high level of product knowledge, attend regular product review meetings and relay new information to the team.
- Ensure the protection and use of stock is in the best interests of the business and report any inaccuracies to the Store Manager.
- Assist with the store recall process.
- Understand the Elucid back office and be a super user for back-office processes
- Assist with training and coaching the team by leading by example on the shop floor.
- Assist with identifying training needs and arrange sessions with the Compliance manager to fill the gaps.
- Reporting
- Supervising the floor in absence of the management

**About You**:

- Experience in sales associate roles, preferably already at a senior level who wants to progress further in retail management
- Experience in a high volume, fast paced retail environment
- Able to provide examples of developing others and contributing to a sales team.
- Team player, communication skills, positive attitude, proactive, can-do mindset
- Able to provide examples of leading by example, developing others and contributing to the success of the company

**Employee Benefits**
- 25 days annual leave + 8 bank holidays and a day off to celebrate your birthday
- Discretionary annual bonus scheme
- Generous Staff Discount of up to 70% off and Sample Sales
- Generous Friends and Family Discount
- Company Pension Scheme
- Employee Assisted Program (EAP) offering annual health checks, financial wellbeing support and physical and mental wellbeing services
- Length of Service Awards
- Employee referral incentive
- Monthly social and wellbeing events, annual summer and Christmas parties
- Mental Health Awareness and First Aid Training
- Cycle to work scheme
- Volunteer Day
- Tech scheme with Curry's PC world
- Annual Eye Care Voucher for a free eye test and money off glasses frames with Specsavers
- Real Living Wage Employer
- Enhanced maternity and paternity package after 2 years of service

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