Efi Assistant

About the Organisation:
Four Square Scotland is an Edinburgh charity working for more than 40 years to prevent homelessness and promote inclusion. We provide services directly to people who are homeless, or who are at risk of homelessness to overcome any barriers they may face in creating a stable life for themselves in their community. At the core of Four Square are the values upon which the organisation is based. These are equally applied to the people we support, our colleagues and our partners and are: Integrity; Excellence; Dignity; Support.

Alongside our support services we have social enterprises, which provide independent income for our charity as well as volunteering and training opportunities for those who use our services.

We are driven by our mission to ensure everyone has the opportunity to have a beautiful home and a place in their community.

Edinburgh Furniture Initiative:
Edinburgh Furniture Initiative is an established second-hand furniture store. Located in the centre of Edinburgh, EFI is one of Scotland’s largest re-use social enterprises.

Operating as part of Four Square, a homeless charity, EFI provides an independent income stream for Four Square and operates with three main aims:

- to provide low-cost, high-quality furniture to people on low incomes;
- to provide employment and training opportunities for people who have been homeless or who are at risk of homelessness; and
- to promote the re-use economy and prevent usable goods going into landfill
- Function effectively working under pressure, remaining calm, focused, and driven at all times.

The role

There are a variety of roles within the job of EFI Assistant. In our charity it is important that people can help their colleagues out, when that is required, but also have the opportunity to develop into their own role. You will be appointed into a specific role, but there is an expectation that you can support the work of all EFI, to the best of your ability, and within reason, when necessary. Full training will be given.

The full job description is set out below. There are a few terms you might not recognise in the job descriptions; these are explained below:

- Revolve: we are accredited by Revolve, part of Zero Waste Scotland, which sets standards around quality assurance about the products we sell.
- PAT: this stands for Portable Appliance Testing, and it is a test carried out on all electrical items to ensure they work and are safe.

EFI Assistant - Office

This role is about customer service. You’ll be the public voice of EFI and be responsible for booking in collections of furniture, and for driving the levels of donations through targeted marketing.

Duties and responsibilities (this list is not exhaustive and other tasks may be required):

- You will answer calls to the public who would like to donate furniture or who have other enquiries about EFI.
- You will triage donations, checking they meet our criteria;
- IT literate and able to use various Microsoft programs.
- You will achieve the targeted level of gift aid and collections.
- Maintain a good level of housekeeping within the office, keeping the office clean and tidy at all times.
- You will follow a detailed phone script to ensure that you capture information about the donation, about gift aid as well as any other information, such as marketing information;
- You’ll use our system to select dates for collections and record them accurately;
- Check regularly and reply to any social media messages.
- Ensure we are targeting and driving all new donation opportunities through social media and houses/hotels going on sale.
- The ability to analyse existing processes, identify potential improvements and communicate these in a constructive manner.
- You’ll ensure you are following up-to-date guidance from your manager about priority items or minimum collect values etc.
- You’ll manage timeslots to maximise efficiency and ensure the van crew have enough time to safely collect furniture and move onto the next job;
- You’ll help prepare collection information for the van crew, ensuring is it sent to the warehouse in time for preparation for the next day;
- You’ll keep information, including personal details of our customers secure and confidential;
The behaviours we expect, is someone who is able to
- Be friendly and approachable with a good telephone manner.
- Be self-motivated, productive, and driven.
- Be friendly, helpful, and professional with customers.
- Build positive relationships and thrive within a team environment.
- Communicate clearly and positively with colleagues.
- At all times act with Integrity, Excellence, Dignity and Support
- Assist and support volunteers and people on work placement;
- Be flexible to the needs of the organisation.
- Be enthusiastic and passionate when talking about our charity.
- Function effectively working under pressure, remaining calm, focused, and driven at all times.

Pay: £24,000.00 per year

**Benefits**:

-