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Client Relationship Manager

4 months ago

Brighton, United Kingdom Vero Screening Full time

**Location**: Brighton, East Sussex (Open to hybrid working)

**Job Type**: Full Time, Permanent
**Salary**: up to £32,000 pa (depending on experience)

**Benefits**: Healthcare, pension, local discounts and annual holiday accrual

Be part of a fast-growing company with an entrepreneurial, customer-centric approach and a mission to make screening a truly 'glocal' experience.

**About you**

As an ambassador of Vero Screening your focus is to promote a relationship of transparency and collaboration with our clients. Nurturing both new and old partnerships, you'll work with foresight to anticipate challenges, identify opportunities for growth and are accountable for the delivery of contractual obligations and our services.

On a day-to-day basis you'll schedule and carry out check-ins with clients, provide feedback, resolve complaints, and obtain projections for upcoming work. Working in partnership with clients you'll provide regular reporting of MI and conduct performance reviews to identify areas for improvement.

**Success factors**

Working with a diverse portfolio of Clients, to deliver in this role you need be able to:
Hold professionalism when managing challenging and complex conversations
Confidently deliver professional presentations with an ability to engage and adapt to an audience
Independently create plans and prioritise workload to meet deadlines
Be effective, efficient, and professional when communication and seeking solutions
Be thorough when accomplishing tasks and meticulous with approach
Work consultatively and proactively to seek opportunities for business growth

**To be successful in this role you'll need**:
2+ Years' experience in an account/ relationship management role that includes
Utilising reports and statistics to forecast
A core understanding of contracts and service level agreements
Involvement with influencing at a senior level

Experience in employment screening would be beneficial but comprehensive training will be provided.

**What we do**

A key part of the recruitment and onboarding process for our clients, employment screening is a complex and ever-changing discipline with both a global and local dimension.

It's about helping our clients manage their exposure to risk, protect their reputation and embed a positive working environment and culture at the heart of their business.

**Who we are**

Part of the Accurate Background group, we're passionate about service.

**The important basics**

A basic criminal record check with DBS will be required for all successful applicants, having a criminal record will not necessarily bar you from working with us. This will depend on the nature of the position and the circumstances of your offences.

It's an exciting time to join Vero. As a growing business in a central Brighton location, with Simply Health and pension benefits. Taking care of our teams, who take care of our clients, is a top priority.

You may also have experience in the following: Key Account Manager, Account Manager, Sales Manager, Account Management, Business Development Manager, Business Development Executive, Account Executive, Client Relationship Management, Relationship Management, Customer Service, New Business Development, Field Sales, Financial Services, Sales Executive, Project Management etc.

REF-205 776